feature request

  • Resolved Chris Dillon

    (@cdillon27)


    6 years, 7 months ago

    Please consider adding filters on the front-end notification messages. Specifically:

    • reply_added
    • reply_added_closed
    • reply_added_failed

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    Hi:

    I’ve added this our requests list but it seems to me that the filters in the class–email-notifications.php file should be able to handle at least the first item on your list. The other two would require entirely new events added but, even so, I suspect that you can wrangle the existing filters to detect those cases.

    Thanks.

    Thread Starter Chris Dillon

    (@cdillon27)

    I want to change the front-end message ‘Your reply has been submitted. Your agent will reply ASAP.’ not an email message.

    Plugin Author awesomesupport

    (@awesomesupport)

    Hi:

    The fastest way to handle this is to use WordPress traslations. You’ll find the translation files in the languages folder. We do not ship a separate file for US ENGLISH though (since that is the language used for the default strings) so if that’s the language you’re using you’ll need to create a file for it. That would only need to contain the one string you want to ‘translate’ though.

    Thanks.

    Thread Starter Chris Dillon

    (@cdillon27)

    Thanks for the suggestion. I will start using that method to customize those messages. The filters aren’t necessary then.

    It’s a great plugin and I’m grateful for the feature-rich free version and the prompt support.

    Plugin Author awesomesupport

    (@awesomesupport)

    Hi:

    Thanks very much for the kind words – we’re glad you like the plugin. And we would certainly appreciate a review with those sentiments in the review section if you have the time (https://www.ads-software.com/support/plugin/awesome-support/reviews/)

    If you need anything else please let us know.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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