Feature reuqest

  • Resolved aisonet

    (@aisonet)


    3 years, 6 months ago

    Hello,

    I would like to see in this plugin/live chat with 3cx:
    – Chat Queue (with approx. waiting time and queue position) with the ability for the agent to start the chat (without taking the chat so other agents can see the chat).
    – Callback Service
    – Chat Opening Times / Schedule to you can set it just for the chat instead of 3cx operating times for the queue (or based on agent status in the queue).
    – Email Chat Transcripts

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  • Plugin Support wpdev3cx

    (@wpdev3cx)

    Hello @aisonet ,
    thank you for your proposals.
    About chat transcripts there exists some limited functionality on our plugin and some improvements will be part of our upcoming releases.

Viewing 1 replies (of 1 total)
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