Featured image removed when updating a post

  • Resolved denis24

    (@denis24)


    7 months, 3 weeks ago

    When I update a post, the existing featured image is removed.

    I have seen several other posts in this forum reporting the same issue, with different theme and plugin configurations.

    For me, the issue occurs only when both the Astra theme and NextGen Gallery are active. I have tested for plugin conflicts by deactivating all other plugins. This behavior does not occur when I switch to Twenty Nineteen theme and keep NextGen Gallery active, nor does it occur when Astra is active and I deactivate NextGen.

    None of my featured images are images in NextGen galleries; they are chosen from images in the Media Library. And this happens on posts whether or not they contain a NextGen gallery.

    The issue seems to be related to the checkbox (added by Astra) “Show featured image in the posts lists only, but hide it in the single post view.” When I select or deselect this box and then update the post, the featured image is removed from the post.

    I notice that if after updating a post (and losing the featured image) if I click on “Set Featured Image” in the post sidebar, the correct image is pre-selected in the media library, so there must still be some connection between the post and the image attachment.

    The Astra theme developers told me that NextGen Gallery is causing the problem, and that they’re in touch with the NGG development team to resolve the issue. Is this true? Is anything being done about it?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Jaime Segura

    (@jaimeimagely)

    Hi @denis24,

    We are sorry about the trouble there. This has been brought to our attention before and we created a report for our developers to take a look at this.

    I added this post to the report.

    Thanks and again sorry for the inconvenience.

    I have had this problem for some time, but never isolated it down to NextGen – so thank you for doing the root cause diagnosis! At one time I thought it was some conflict between NextGen and Jetpack doing it, but never got to the bottom of it. It would be nice to see this bug solved with NG.

    Thread Starter denis24

    (@denis24)

    @jaimeimagely: Is there any update on this?

    Thread Starter denis24

    (@denis24)

    Here is the reply today from Imagely (NexGen Gallery dev) to BrainStorm Force (Astra theme dev):

    “We don’t have any fixes for it at this time.”

    https://bsf.d.pr/i/DuniEN

    I reported this issue to Imagely and Brainstorm Force in September 2023 – SIX MONTHS AGO!

    NextGen Gallery is a very widely-used plugin. Astra is a very widely-used theme (though this issue apparently also occurs with other themes.)

    This issue — removing featured images when updating a post or page — involves a very basic site function that is used every day.

    Why is it taking so long to come up with a solution???

    Thread Starter denis24

    (@denis24)

    @jaimeimagely: Why can’t this MAJOR BUG be fixed????

    Plugin Support Jaime Segura

    (@jaimeimagely)

    Hi @denis24 and @pinot-fish ,

    Last week we released the fix for this conflict in NextGEN Gallery version 3.59.3

    I would appreciate if you can confirm this is working for you now.

    Thanks.

    Thread Starter denis24

    (@denis24)

    This issue appears to be resolved now.

Viewing 7 replies - 1 through 7 (of 7 total)
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