Featured Image showing Broken

  • Resolved pilantra42

    (@pilantra42)


    5 months ago

    Testimonials are toward the bottom of page provided.

    I can show a testimonial with thumbnail on one customer site but not on this one.

    I compared the two and disabled any different plugins – No go

    I compared the two and all their setting are the same.

    Did an F12 on the page and found no erros

    I regenerated thumbnails.

    Get the broken image icon.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support beatrice12

    (@beatrice12)

    Hello @pilantra42,

    Thanks for reaching out to us!

    Please go to your WP dashboard > Testimonials > Settings > Compatibility >  change the ‘Ajax Page Loading’ to General and the ‘Load Event’ to Window Load. 

    Also, go to your WP dashboard > Settings > Permalinks  > Save without changing anything. 

    Let me know if this helps!

    Warmly,

    Beatrice.

    Thread Starter pilantra42

    (@pilantra42)

    THank you so much for your help!!! Unfortunately that did not work. Afterwards I cleared the cache on the server side along with the theme cache, Avada (which both sites use). And went incognito to be certain. Still getting same result.

    Plugin Support beatrice12

    (@beatrice12)

    Hi @pilantra42,

    It might be an issue caused by a plugin or your theme.
    I recommend installing this plugin:?https://www.ads-software.com/plugins/health-check/
    After you install and activate the above plugin it has a?Troubleshooting mode?that allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but?only for your user?– your visitors will still see the normal website.

    Go to its troubleshooting mode and?only activate Strong Testimonials?and see if it works correctly with a?default WordPress theme (Twenty Twenty-One for example) and no other plugins.

    Please let me know how it goes and what you find!

    Warmly,

    Beatrice.

    Thread Starter pilantra42

    (@pilantra42)

    Sorry for the delay, had an emergency where my laundry room turned into a swimming pool – Twice!

    I feel I essentially did that in comparing plugins on the site that works versus the one that doesn’t, and I deactivated any that were different. It is slightly different to do the Troubleshooting aspect so will go through that exercise since there aren’t any other viable solutions at this point.

    Plugin Support beatrice12

    (@beatrice12)

    Hi @pilantra42,

    I’m truly sorry! ?? I hope you are fine!!

    Please let me know what you find!

    Warmly,

    Beatrice.

    I had the problem with the images. They were not displayed and after doing several tests, it worked for me by changing the ‘Ajax Page Loading’ to General but leaving ‘Load Event’ in document ready (default)

    Thanks @beatrice12 for the suggestions!

    Thread Starter pilantra42

    (@pilantra42)

    It was lazy loading!!! the posts on load events got me to thinking about how this can cause issues, and I remembered it being a setting. It was set different between the two sites, missed that somehow, so problem fixed. Shame that lazy loading is usually so problematic.

    Fixed! Thanks for the response that did get to a solution!

Viewing 7 replies - 1 through 7 (of 7 total)
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