Featured Image Spinning on users lower than administrator

  • Having a weird issue where my users such as authors and editors etc are unable to see the featured image in the side bar of the edit page/post editor screen. Even though I can navigate to the media library and choose an image, it never previews in the the editor side bar. Just get a grey spinning circle with a dot. It works fine as an Administrator, but is really ticking off my authors.

    Has anyone experienced this and know of a fix?

    Thanks

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  • Hi, jazzmeister, I think you can try to diagnose it through using the developer tools for whatever browser you’re using.

    I would suggest following these instructions that a plugin author, bfintal, suggested for diagnosing JSON issues and insert the “response” code you see into a new reply to this thread:

    For Chrome:
    ?
    ?1. Right anywhere on the page, then select “Inspect” or “Inspect Element” to bring up the browser’s developer tools.
    ?2. Navigate to the “Network” tab of the developer tools
    ?3. Click on “XHR” in order to view only ajax calls
    ?
    ?You should end up with something that looks like this: https://cloudup.com/ctrVfdDqNh7
    ?
    ?Once you’re there, [in your case, choose and set a featured image] then check last of the newly added entries in the network tab. Check the “Headers” tab of the new entry and you should see “/wp-json/…” in the “Request URL” to indicate that it’s a rest API call. Check the “Response” tab, the contents of that should ideally start with “{…”. If not, paste here what you’re seeing.

    For example, after selecting and confirming a featured image for a post, I can see 15?context=edit&_locale=user popped up as new request in the Network tab in Chrome Developer tools.

Viewing 1 replies (of 1 total)
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