Featured img not displaying when Jetpack CDN is ON

  • Resolved jascore7

    (@jascore7)


    6 years, 7 months ago

    The blog featured images didn’t load when the Jetpack image optimization feature is on, when I turn it off the images appear and work as normal. Does anyone else is having the same issue?

    The page I need help with: [log in to see the link]

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  • Anonymous User 3392934

    (@anonymized-3392934)

    Hey there, @jascore7!

    Thank you for reaching out to us about this. Our CDN, like many of Jetpack’s features, requires a connection to your site.

    While your site is publicly accessible, we cannot access your site’s XML-RPC file:

    – https://julianalvarado.com/xmlrpc.php

    This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

    XML-RPC server accepts POST requests only.

    You can see a working example here:

    – https://jetpack.com/xmlrpc.php

    Since your site returns an error for this page, I would recommend that you check the following:

    1. Can you see the xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP?

    2. Do you use any security plugins that may block access to this file? If so, could you disable them?

    3. Does your hosting provider block access to this file? You may need to contact them to find out.

    Let us know how that goes! ??

Viewing 1 replies (of 1 total)
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