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Hi @restlesspursuits,

Thanks for reaching out!

Would you be able to check for errors in your browser error console so I can help you?

Please follow these steps:

1. Go to the screen where you’re experiencing the problem and open the browser developer tools. You can find instructions for each browser here?– https://www.ads-software.com/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis
2. Reload the screen and check the Console tab for errors, which will show in red.
3. Take a screenshot or copy and paste these errors and send them to me, and I can investigate this further.

We also have an article on this here – https://aioseo.com/docs/how-to-open-the-browser-error-console/

You may use a tool like Snipboard (https://snipboard.io/) or Loom (https://www.loom.com/screen-recorder) to create & share the screenshots/screencasts.

I’m looking forward to helping you!

Hi @restlesspursuits,

We haven’t heard back from you in a couple of days. I’m going to go ahead and close this thread for now. But if you’d like us to assist, please feel welcome to continue the conversation.

Thanks!