Feed creation stuck

Hi,

Thanks for using our plugin and reaching out to us.

Migrating your website and feed configuration is probably the main reason for this. A lot of things can go wrong with that and our plugin saves a lot of its settings and feed configurations in databases. Migrating our plugin is probably not going to work.

I would advice you to start from scratch. So remove all previous configured feeds, remove our plugin completely and do a fresh install. It is probably a lot faster then tracking down what might have happened during the migration that caused this.

Ive tried that also, but it just doesnt work. ?? Dont know what to do.

Can I somehow share the logs with you?

Perhaps your new server has some stricter restrictions in terms of allowed CPU usage and/or maximum allowed execution times.

Did you already check out the WooCommerce fatal error logs of the last couple of days to see if there is anything in there that might indicate the plugin ran into one of those restrictions? This is where you can find those WooCommerce fatal error logs: https://docs.woocommerce.com/document/finding-php-error-logs/

Server: We are on a stronger server. We went from Digital Ocean to Vultr High Frequency and in sence of performence its better.

Logs: There are no error logs for Product Feed Pro. Where is your plugin saving the log?

I am not referring to logs from our plugin but the general WooCommerce fatal error logs of the last couple of days. https://docs.woocommerce.com/document/finding-php-error-logs/

Yes yes, i know. Nothing that connects with your plugin.

It doesn’t have to refer to our plugin, the name of it most likely isn’t in the error logs. Are there any maximum execution time errors or maximum CPU usage errors in the logs?

They are not :/

Then we are a bit out of options I am afraid. What happens when you configure a complete new feed, does that work correctly?

So what to do when i deactivate and remove plugin, do fresh install and feeds are still there? I deleted them, but it feels like your plugin is not removing the plugin properly. Because the crons are also not refreshing. I still have one visible via wp crontrol and you always say: cronS will refresh. It does not for our site ??

Hi,

On the “manage feeds” section of our plugin you would need to add &force-clean=true so the URL will look something like this:
../wp-admin/admin.php?page=woosea_manage_feed&force-clean=true

That will get rid of all previously configured feeds.

I did that right now again, but again no luck.

Also i always get this – could it be a problem? (In your log)

[no_found_rows] => 1

And the problem still remains, it gets stuck in few percentages..

could it be a problem? (In your log)

–> No, that is not related.

Can you list the cron hooks that start all start with woosea_ in your cron hooks list?

• This reply was modified 3 years, 1 month ago by supportadtribes.

Only this one: woosea_cron_hook