• Resolved dyandraraye

    (@dyandraraye)


    recently my instagram wp widget has been displaying 4/8 of the photos listed to show on my footer. I updated the plugin and deactivated and reactivated it however it still only displays 4/8 photos, leaving one side of my footer blank. any help would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Scott (@scottsweb)

    (@scottsweb)

    Please install this plugin: https://www.ads-software.com/plugins/artiss-transient-cleaner/ – delete all transients and see if it clears the issue.

    Thread Starter dyandraraye

    (@dyandraraye)

    Thanks Scott, I downloaded the plugin, uploaded it and removed all transients however I am still having the same issues. I selected remove all transients in the settings.

    Thread Starter dyandraraye

    (@dyandraraye)

    I just wanted to add in that I posted a new picture on Instagram and the feed is now showing 5/8 of the photos versus the 4/8 that was show before. Would this be an issue with how it is pulling from Instagram? Thanks and I would like to get this fixed asap ??

    Plugin Author Scott (@scottsweb)

    (@scottsweb)

    I have not seen this before. If I had to guess I would say that something is wrong with image 6 (as things currently stand). Perhaps it contains an unusual character or emoji in the description that is causing the bug.

    I anticipate things will be fixed when you upload just 3 more photos.

    Thread Starter dyandraraye

    (@dyandraraye)

    I agree that it will probably fix itself when I upload 3 more images, I just was hoping to fix it until that time, since people look at my site as my portfolio ??

    Image 6 is pretty standard, I thought it would be because of a video, but that actually displayed fine before this happened.

    Would you suggest I uninstall and install it again? I have tried this with no luck

    Thanks again!

    Plugin Author Scott (@scottsweb)

    (@scottsweb)

    Uninstalling will not help in this case. I have been doing some more investigation and it looks like Instagram are only supplying 5 media items in your page right now. I have not seen this before and I have no idea why it would be. Perhaps something changed on your account recently?

    Here is the raw data: https://www.instagram.com/DyandraRaye/?__a=1, picking trough it, the sixth image (and those after) are all missing.

    If Instagram cannot supply the data, we are unable to show it.

    Thread Starter dyandraraye

    (@dyandraraye)

    Okay, I will try to contact Instagram (they are very unresponsive) and see what is going on as well as reset my Instagram connection etc. I will let you know, thanks!

    Plugin Author Scott (@scottsweb)

    (@scottsweb)

    I should add that this plugin is using an unofficial approach to getting images from the service so they are unlikely to support it (if they do respond). You may find it is simpler to upload a few more images.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Feed displaying 4/8 photos’ is closed to new replies.