Feed Displays in Feed Customizations but Not Live

  • Resolved Howdy_McGee

    (@howdy_mcgee)


    2 years, 9 months ago

    Hello,

    I have the account connected. The images and feed show up when customizing the feed settings through your plugin pages, but nothing displays whenever I use the “Embed Feed” and copy the shortcode. The output looks like this:

    echo apply_shortcodes( '[instagram-feed feed=1]' );

    The plugin adds markup, but it’s not pulling in the feed as it does in the setting pages. I don’t have any JavaScript errors in my console, and the only debug log is a PHP Warning:

    Undefined array key "tagged" in /wp-content/plugins/instagram-feed/inc/class-sb-instagram-settings.php on line 1014

    We’ve been able to use the WordPress Health Check & Troubleshooting tool to ensure it’s not a plugin conflict.

    Do you have any ideas why my feed won’t display through apply_shortcodes() and how I can fix this issue?

    – – – – – – – – – –

    If I disable “Load Initial Posts with AJAX” I do get a feed… of placeholder images. The image descriptions are still pulled from Instagram correctly, but all the images are plugin placeholder images.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Howdy_McGee

    (@howdy_mcgee)

    I’ve had to clear everything and start from scratch to resolve the issue. Here’s what I did:

    Instagram Feed > Settings > Advanced

    In the “Manage Data” row, click the “Delete all Platform Data” button.

    Uninstall the plugin completely.

    Reinstall the plugin, reconnect the account, recreate the feed. After doing the above my feed started displaying as expected again. Not sure what specifically the issue was but clearing the data and reinstalling has fixed it.

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @howdy_mcgee,

    Thank you for reaching out to us for assistance. I am glad to hear you were able to resolve this and thank you for letting us know how you did so. We are looking into some issues that came with V6.0 and a few users did see issues during the update process. For others visiting, you may not need to clear all platform data, but can also test reconnecting the source and using the Clear All Caches button under Instagram Feed > Settings > Feeds.

    If you run into any other issues don’t hesitate to let us know.

    Many thanks.

    Hey @joelsmashballoon,

    i have the same issue, feed does display on backend, but not on frontend.

    I have reconnected the source and cleared the cache in the global settings and also directly in the feed settings.

    Thank you for assistance.

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @dvistv,

    Thank you for checking in here. Could you please send us a support request using the support form found here? Select the free version and add the System Info found clicking the ‘Help’ button in the top right of the settings of the plugin. A technical support representative will then be able to dig further into this for you.

    Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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