Feed doesnt work

  • Resolved sould1er

    (@sould1er)


    2 years, 1 month ago

    It stop working, anyone knows why?

    Also, even before needed to go in every week just so it wouldnt stop showing up, am I doing something wrong or what’s up?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Manuel

    (@mescobar)

    Hi @sould1er,

    Thank you for contacting us! There are a few reasons why the Instagram feed stops working, most likely there’s a problem with the Access Token.

    To give you a more accurate response, kindly send us a support request using the form on our website here, including the System Info.

    To obtain this information, follow the steps on this page.

    We ask you to use our form, as the System Info contains other website information and the Access Token for your connection, which we do not suggest posting here.

    Thanks! ??

    Thread Starter sould1er

    (@sould1er)

    Hi and thank you for your quick reply.

    However it is not even showing me the ‘Feed options’ – its just blank and jumping as if some glitch.. This also after deactivating and reactivating, quite frustrating.

    cheers

    ?

    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @sould1er,

    Sorry to hear you are experiencing these issues and are unable to reach the System Info. If you can send us a support request here and provide any PHP logs showing any errors occurring, or temporary administrator access to the site, we’ll be happy to investigate this issue further.

    It’s also possible that this issue is due to a conflict with your site’s theme or another plugin, so you may want to test temporarily activating a base WordPress theme and disabling all other plugins on the site.

    Thanks!
    Louis

Viewing 3 replies - 1 through 3 (of 3 total)
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