feed doesn’t work properly

  • Resolved exifi

    (@exifi)


    5 years, 2 months ago

    Hi guys,
    the feed doesn’t work properly, it stays uploading for hours.

    In the process list, when the feed update is started, this process remains fixed by blocking the operation of the db:

    SELECT SQL_CALC_FOUND_ROWS...

    Can I have support?
    Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi @exifi , thanks for informing us. Can you please e-mail us the following details in our support email:

    1. Screenshots of the feed configuration you set

    2. System Status:
    ?>>Go to your Dashboard > Product feed > Settings
    ?>>On top, go to the System Status tab. See Image: https://jmp.sh/FIq5DFu?
    >>Take a screenshot and send it to us.

    3. Logs:
    >>Go to your Dashboard > Product feed > Settings
    >>On top, go to the Logs tab. See Image: https://jmp.sh/6NGnhal
    >>Choose the latest log and click on View
    >>Then click on Copy, save it on a text document and send it to us.

    Simply send these data to our support e-mail and will give you an update there. Thanks.

    • This reply was modified 5 years, 2 months ago by C S Sultan.
    Thread Starter exifi

    (@exifi)

    Hi @sultan00rextheme,
    can I have your email?

    Thanks.

    Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi, you may e-mail us on [email protected]

    Thread Starter exifi

    (@exifi)

    Hi guys, any news for the problem?

    Thnks

    Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi Eric, we need you replied to your e-mail and are waiting for your response.
    Thanks.

    Thread Starter exifi

    (@exifi)

    Hi,
    I replied to the email on 30 Jan 2020
    (object: Feed doesn’t work properly | wp.org ticket)
    I just submitted it again.

    Thanks for support.

    Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi, for some reason we are not being able to find your e-mail. If you don’t mind, can you forward the e-mail thread to [email protected] ?

    Thanks.

    Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi, we haven’t heard from you for a while.

    For now, I am marking this as resolved.

    If you still face issues, feel free to reach us on our support email or open another thread. Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
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