Feed Error related to permissions

Hi @tkapenga,

Please ensure you have the latest version of the Instagram Feed plugin installed. If you do not see this update in the WordPress Dashboard, please manually update the plugin by following the instructions below,

1. Download the latest version of the plugin from?here?or install it from the WordPress plugin browser in your dashboard
2. If you manually downloaded it, upload it via your WordPress Plugins page by clicking on?‘Add New’?>?‘Upload Plugin’
3. Click?Install
4. If necessary, click?“Replace current with uploaded”

After updating the plugin please reset the permissions settings on your Instagram/Facebook account:

1. If you connected as a Personal profile visit the following Instagram settings URL:?https://www.instagram.com/accounts/manage_access/
   If you connected as a Business profile visit the following Facebook URL while logged in to your personal profile:?https://www.facebook.com/settings/?tab=business_tools.
2. Next to each of the smash Balloon Social apps click “View and Edit” and make sure all of the permissions are toggled on.
3. Click Save changes

Next, follow the steps below on your website:

• Please go to?WordPress Dashboard > Instagram Feed > Settings
  > remove the connected account(s) by clicking the red trash icon.
• Click the Save Settings button.
• Click the?Add Source?button, then click the blue?Connect?button and go through the connection process again.
• For any existing feed or legacy feed, go to the?specific feed options > Settings > Sources?delete the existing source and and select the newly connected source, then click “Save”. Screencast:?https://a.supportally.com/v/2UPrPY
• Once your source has been added, click the Save Changes button.

This should fix the issue. If it doesn’t or if you have questions, please let us know.

Regards ??

I was able to get it working again by reconnecting the Instagram account and recreating the original feed. Thanks for your help!

hey @tkapenga,

Glad to hear it! Should you have any other questions or run into issues in the future don’t hesitate to reach back out as we are always happy to help.

Many thanks!

Hi,

I have had the same error message – I followed the instructions above and it isn’t working.

Hi @nutdesign333,

Could you confirm that you have an Instagram Business Profile. You can follow this guide for how to create one: Instagram Business Profiles (required for Hashtag and Tagged feeds) – Smash Balloon. You can then reconnect your feed using the Instagram Business Profile. If you still cannot connect your feed, please submit a support request via the form on our website,?https://smashballoon.com/support/, and include the System Info.?

To obtain this information, please follow the steps on this page: https://smashballoon.com/doc/how-to-get-system-info. We ask you to use our form, as the System Info contains other website information from your site, which we do not suggest posting here.

Please also include the link to this forum thread in your ticket as it will make it easier for me to follow up.

Thanks!

It’s ok it turns out the All Feeds section had lost connection to the data source – I added the feed again and it’s working now.

Awesome @nutdesign333,

I’m glad your feed is working now. If you need help again, do not hesitate to open a new topic and we’ll be happy to help.

Otherwise have a fantastic rest of your week!