Feed generates under the incorrect URL

  • Resolved adroofing08

    (@adroofing08)


    1 year ago

    We have been using this plugin for quite some time but recently had to disable our WP CRON for testing. It was reverted back after that was done, but interestingly the feed broke soon after.

    The Feed URLs generate under: 

    https:/wp-content/uploads/woo-feed/google/xml/google_shopping_ctx_1-3.xml

    The feed SHOULD generate under:

    https://www.roofingdirect.com/wp-content/uploads/woo-feed/google/xml/google_shopping_ctx_1.xml

    This is the same for the inside of the file at the <link> line. Currently it doesn’t look there is anywhere to regenerate the URL? So far we have been fixing it by doing a manual search and replace and overwriting the feed. How would we get the real URL to stick?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Shahed

    (@shahedbd71)

    Hello,

    Based on what you have mentioned, it appears that your feed link and product links have been changed after disabe and enable WP Cron. The fastest way to resolve this issue is to access the feed configuration and regenerate the feed again. This should hopefully resolve the issue.

    Thread Starter adroofing08

    (@adroofing08)

    Hi Shahed,

    We’ve regenerated the feed and that does seem to work but it seems like every week it reverts back to the incorrect URL. I checked in the cron logs and there isn’t another job that would be running weekly. Do we need to just regenerate every single week when this happens or is there something else we can do?

    To clarify, the file automatically regenerates daily, but the broken link only happens after the regeneration on Wednesday.

    Shahed

    (@shahedbd71)

    Hello,

    Thanks for reaching us,

    The issue is quite unexpected, and we suspect that it may be caused by a weekly cron running on your server end. Whereas, our plugin uses WP Cron to auto-update, which has been working as expected on a daily basis, as you mentioned. However, we assume that the issue may be triggered by your server cron. We recommend that you reach out to your hosting provider to investigate the issue from your server end.

    Thread Starter adroofing08

    (@adroofing08)

    Hi Shahed,

    We have access to view our server’s cron log. Currently it is turned off with nothing in the log.

    Shahed

    (@shahedbd71)

    Hello,

    Thanks for reaching us,

    CTX Feed updates feeds through WP Cron according to the interval set in the Manage Feed page. No extra cron tasks are scheduled unless explicitly specified. For troubleshooting, I recommend reviewing cron events with the Advance Cron Manager plugin to pinpoint any issues. Additionally, if you’re employing server-side caching, it’s wise to inspect its configuration to ensure it doesn’t hinder cron execution as well as Radis or Object Cache from your front end.

    • This reply was modified 1 year ago by Shahed.
Viewing 5 replies - 1 through 5 (of 5 total)
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