Feed images display on one site, but not the other

  • Resolved homemadejam

    (@homemadejam)


    4 years, 6 months ago

    Hello!

    Here’s an odd one for you. I am redesigning a site for a client. The current site utilizes this plugin and it works just fine. Here’s an example.

    I have the same plugin installed on the new development site, with all the same settings and the feed loads but does not display the images at all. I even used the same theme in use on the current site (Twenty Eleven).

    I have disconnected and re-connected the plugin several times to the correct Instagram account as well – no luck.

    They are on two different servers. The current site is at Namecheap and the development site is at Pair.

    Any advice or assistance would be most appreciated!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @homemadejam,

    Sorry to hear you are having issues. When we view this page https://hillweaver.pairserver.com/ we see the images being displayed. Were you able to resolve this issue after submitting this request?

    Let us know if you need further assistance or have any additional questions. Hope you are having a great day!

    Thread Starter homemadejam

    (@homemadejam)

    Hello! Thanks for the quick reply.

    It is now loading in Chrome and Safari, but not Firefox (76.0.1).

    Any ideas?

    Thanks!

    • This reply was modified 4 years, 6 months ago by homemadejam.
    Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    This is likely being caused by a Firefox extension/add-on. Can you temporarily disable any extensions/add-ons to see if this resolves the issue on your end?

    Many thanks, hope you are having a great day!

    Thread Starter homemadejam

    (@homemadejam)

    You are correct! It was an extension on Firefox: Facebook Container. Once disabled, the feed displays correctly.

    Thanks for helping me figure this out – most appreciated!

    p.s.
    You have a great plugin so you may want to contact them to work out a solution. According to the stats, it’s recommended by Firefox and is installed in 2,000,000+ browsers.

    • This reply was modified 4 years, 6 months ago by homemadejam.
    Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Glad to hear everything is working! I will pass your recommendation along to our team.

    Let us know if you need anything else in the future. Hope you have a great rest of your week!

Viewing 5 replies - 1 through 5 (of 5 total)
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