Feed not running hourly

Hi,

Thanks for using our plugin and reaching out to us.

Can you share the following with us:

1. The product feed URL it concerns
2. The plugin debug.log URL so we can check how your feed is configured and if it indeed doesn’t update every hour? This is how you can retrieve the debug.log URL: https://adtribes.io/send-your-debug-log-to-support/
3. Also, did you check your WooCommerce fatal error logs of the last couple of days to see if there are logs in there that might explain why your feed might not update every hour?

Thank you for your answer!
Here you can find all the details you ask me:

1. https://www.ostracon.gr/wp-content/uploads/woo-product-feed-pro/xml/EJHja303E4gLWetpEPDy7DaIQ3vVpqri.xml
2. https://www.ostracon.gr/wp-content/uploads/woo-product-feed-pro/logs/debug.log
3. Yes I did, but I didn’t find any fatal errors

Hi,

Thanks for sharing this. We checked your debug.log URL and your feed seems to be updating every hour nicely. See: https://www.dropbox.com/scl/fi/k0qwaxj7b5639wa4iepz1/Screenshot-2024-03-19-at-13.47.21.png?rlkey=2yp0fesrey1m49k0h9124ya25&dl=0

So what makes you believe it is not properly updating? Can you provide some product examples that have old data in the feed?

Best

CJ

It isn’t always running. For example, when I started the thread, on March 16, the feed was 2 days old (it hadn’t been updated since March 14).
Is there a way that I can “force” it to run (for example via a cron job)?

Hi,

The cron hook you shared earlier is checking every hour if a feed needs to be updated so there is no need to forcefully do this check.

On the 15th indeed there were no updates, it is however very hard to say what could have caused that. Perhaps there were issues with your WP-cron?

Thank you for your answer.
But although as you say that the hook is checking every hour if a feed needs to be updated, I would like to know if I can force it via cron job in order to be 100% sure that it’s running.

Hi,

Unfortunately that is not possible.