• Hi,

    I’m seeing the same message for Product feed for several days now:

    The feed is refreshing, this process may take a few minutes!

    Note: I have deleted that feed in Facebook and still the Pixel caffeine panel shows the above refreshing message.
    Can you please help? Actually there are over 8000 products and feed refresh time is every 6 hours. So how do I end this feed refresh so that I can create a new feed with limited products?

    • This topic was modified 4 years, 10 months ago by mike901.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter mike901

    (@mike901)

    Any update please? How do I resolve this?

    Thread Starter mike901

    (@mike901)

    Dear team, I would be grateful if you can atleast let me know whether you can help me resolve the issue or not. Thanks

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    sorry for the delay with my response!

    Could you please make a try, editing the plugin? Go to wp-content/plugins/pixel-caffeine/includes/product-catalogs/class-configuration-defaults.php and change the line 35 from:

    
    Configuration::OPTION_CHUNK_LIMIT => 1000,
    

    to

    
    Configuration::OPTION_CHUNK_LIMIT => 500,
    

    I give you a little bit of context: the background saver splits the feed in multiple chunks and save each of them one by one, composing the final XML file, in order to split the saving process in multiple process and avoid that PHP might go in timeout.

    Most probably, this is what happens: the processes go in timeout, so I want to try to reduce the size of each chunk, from 1000 (items) to 500.

    Try with 500. If nothing changes, try to reduce to 250 and so on.

    Let me know if this will solve for you.

    I will add a new option in the admin settings for this.

    Thread Starter mike901

    (@mike901)

    Hi,

    Appreciate your response. Unfortunately this has not resolved the problem still.

    Please see screenshot: https://ibb.co/8Prrt57

    The FB Product Feed ID is invalid because I had deleted it.. How can I reset the “Generate Product Feed” section so that I can link a new Product Feed ID?

    Thanks

    Thread Starter mike901

    (@mike901)

    Any update on this please?

    Thread Starter mike901

    (@mike901)

    Is there any solution available? I loved Pixel Caffeine but unfortunately seems like I have to check out other plugins

    Thread Starter mike901

    (@mike901)

    Message: Something went wrong during the connection with Facebook API. Please, try to a href=”https://www.mysite.com/wp-admin/admin.php?page=aepc-settings&tab=product-catalog”>refresh the page.

    {“error”:{“message”:”Unsupported get request. Object with ID ‘202321921510248’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api”,”type”:”GraphMethodException”,”code”:100,”error_subcode”:33,

    I had deleted Product feed on Facebook. Can you please help me resetting Product feed? It is going in endless loop and eating my server resource as well. HELP!

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    sorry for the delay with my response!

    About your issue, it seems you have some issues in the connection and permissions. Please, try to reset the Facebook connection by following these steps:

    1. Go into your Facebook account -> Settings -> Business integrations, find the app Pixel Caffeine and remove it (don’t worry, you won’t lose anything);
    2. Go in the admin of the plugin -> General Settings
    3. Open the “Advanced Box” box at the bottom of the page
    4. Scroll down and click into the button “Reset Facebook Connection” (again, you won’t lose anything)
    5. Make a new Facebook login and confirm all permissions
Viewing 8 replies - 1 through 8 (of 8 total)
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