• Resolved jessicapjones

    (@jessicapjones)


    Hello! I’m working on a new site for a client; the link to the demo site is: https://tvchomeless.slamdotcloud.com/

    I’ve got the Instagram feed on the Home page and when I’m logged in to their WordPress it shows up beautifully – if I’m not (or the user isn’t) logged in to WordPress, however, the “Load More” and “Follow on Instagram” links show up but no images. I checked to make sure that their Instagram account isn’t set to private.

    Any suggestions would be much appreciated! Thank you so much for your plugin!

    Jessica

    https://www.ads-software.com/plugins/instagram-feed/

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author smashballoon

    (@smashballoon)

    Hey Jessica,

    It looks like your theme is missing the wp_head and wp_footer functions which are required in order for plugin’s to add their CSS and JavaScript files to your site. Adding these in should fix the problem. Could you follow the directions in #3 of this FAQ and let me know whether it solves the problem?

    Many thanks,

    John

    Hi everybody !

    Same problem for me :/
    I’ve added the wp_head and wp_footer functions but the problem is still there,feed only appears when I am logged …

    Thank you for your help

    Thread Starter jessicapjones

    (@jessicapjones)

    Hey John,

    Thank you for your response! The theme I’m using actually already had the wp_head and wp_footer functions included, though, so I’m afraid that’s not the issue!

    Thanks!!
    Jessica

    Plugin Author smashballoon

    (@smashballoon)

    Hey Jessica,

    Usually when your site is displaying differently to logged in users than to logged out users then it indicates that caching is the culprit, as most caching plugins only display cached pages to logged out users and not logged in ones. This leads me to believe that your site is caching an older version of your page which isn’t working and is displaying that to logged out users. Could you try clearing the cache in any plugins or in your theme to see whether that fixes the issue?

    The reason I suggested adding the header and footer functions is that when I view your site there are no CSS files being loaded on your page (screenshot). Again, this may be caused by the caching on your site.

    Let me know whether that helps!

    John

    Thread Starter jessicapjones

    (@jessicapjones)

    Hey John,

    I’m not running any caching plugins on the site so there shouldn’t be a cache to clear. I’m a bit mystified as to why the site isn’t loading the CSS files for you – no one else who has looked at the site has seen it show up that way – are you seeing any kind of error code about why it’s not loading the stylesheets?

    Thanks!!
    Jessica

    Plugin Author smashballoon

    (@smashballoon)

    Hey Jessica,

    Are you sure your theme or something else on your site isn’t using caching? As when viewing your source code it looks like a cache is being used: https://snag.gy/d52nCS.jpg

    The CSS files aren’t being included in the page source file which is why they don’t appear to be loading. I’m not sure why this is the case for your site though unfortunately.

    When inspecting for JavaScript errors I’m seeing that you’re receiving a “jQuery is not defined” error (https://snag.gy/wvHyrO.jpg). When viewing your source code I can see that jQuery isn’t being included in your page.

    It seems like all of these issues are related. It’s difficult for me to provide support for the plugin while they’re occurring unfortunately, as currently your site isn’t including the plugin files (or many other files) when I view it, which would explain why the plugin isn’t working.

    Let me know whether that helps.

    John

    Thread Starter jessicapjones

    (@jessicapjones)

    Hey John,

    Thank you for your help! I did some digging and it turned out that a plugin I was using for a completely different reason had a hidden (okay, it wasn’t really hidden per se, but I had no idea it was there) cacheing feature that was turned on by default. I disabled that and all is now well. I appreciate the guidance, it helped a lot!

    Thanks!!
    Jessica

    Plugin Author smashballoon

    (@smashballoon)

    Hey Jessica,

    Glad to hear you were able to find the problem and it’s all working now! I was sure you must have had a cache running somewhere ??

    No obligation of course, but if you like the plugin and want to leave a tip in the form of a review then we always really appreciate it! It really helps to support the plugin.

    If you have any other issues in future then just let me know and I’d be happy to help.

    John

    Thread Starter jessicapjones

    (@jessicapjones)

    Reviewed! ?? Thanks again!

    Plugin Author smashballoon

    (@smashballoon)

    Thanks so much Jessica, we really appreciate that ?? You rock!

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Feed Shows Only When Logged In to WordPress’ is closed to new replies.