Feed Update quantity not working

  • Resolved fourfoot

    (@fourfoot)


    1 year, 8 months ago

    Hi, there is a problem with the feed updates. They are not actually updating after creating, even when I go to “manage feeds” and “Update now”.

    I’ve changed prices, quantities and descriptions but nothing seems to update in the feed.

    Is this not an option available in the free version?

    Regards.

    Miles

    • This topic was modified 1 year, 8 months ago by fourfoot.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author ExportFeed.com

    (@purpleturtlepro)

    Hi there! This is Jillian, an expert support member for ExportFeed. Could you please confirm if you have enabled the overwrite settings in the plugin?

    Thread Starter fourfoot

    (@fourfoot)

    Hi Jillian,

    thank you for the reply. I’m not sure what setting you are referring too, could you please explain further?

    I’ve looked at all the settings and cannot see any “overwrite” setting.

    • This reply was modified 1 year, 8 months ago by fourfoot.
    Plugin Author ExportFeed.com

    (@purpleturtlepro)

    Hi there! I have attached a screenshot above. Please make sure that these are checked to sync the attributes to Etsy. Please note that once you turn this on, any changes you make on Etsy will be reverted to what you have on WooCommerce so that the attribute matches on both platforms. Please let me know if you have any further questions!

    Jillian
    ExportFeed
    Expert Support

    Thread Starter fourfoot

    (@fourfoot)

    Hi Jillian,

    thanks for the screenshot. Those settings are checked and its not the attributes i’m having trouble with, its the stock quantities that are not syncing. The feed itself does not seem to update, no matter what interval I set it to. When I try to update the feed in the “Manage Feed” section, the action does not update the feed at all.

    The only way it works is if I edit feed and click on “create feed”, the old feed gets overwritten with the new data. So, basically, I need to create a new feed every time.

    My understanding is the plugin should do this automatically ie sync the quantities as per the settings. I know i need to purchase the Pro version as I have more products than the free version allows, but I need to make sure this actually works before paying for it.

    Can you let me know if i’m doing something wrong in updating the quantities? Shouldn’t the feeds just update according to the “Feed Management” settings, mine is set to update every minute (while troubleshooting).

    Plugin Author ExportFeed.com

    (@purpleturtlepro)

    Hi @fourfoot , thank you very much for your response! Rest assured, you are not doing anything wrong. And you are correct to say that it should update automatically. Could you please send us an email at [email protected] with your store details and email address so we can look into this further?

    Plugin Author ExportFeed.com

    (@purpleturtlepro)

    Hi @fourfoot ,

    We are closing this ticket,

    If you need any help feel free to contact us through [email protected].

    Kind regards,

    ExportFeed Support

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Feed Update quantity not working’ is closed to new replies.