Feed Won't Show

Hey blogger82,

There are a number of things that could be the issue. I would start by checking your access token as well as your javascript console for an error. You can take a look at all of our typical reasons your feed might break in this link:

https://smashballoon.com/my-photos-wont-load/

If you are still having trouble, could you send me a link to the page you are having trouble with so I can take a look?

Hi, would you help me with a similar issue? The Instagram feed was working fine until recently (probably the 4.5 update), but now it only displays a spinning wheel. I tried resetting my access token and disabling other plugins, making sure that the JavaScript wp footer function is there, and toggling Ajax just in case. My JavaScript console is clean in Firefox but has some errors in Chrome.

I was using the simple [instagram-feed] shortcode. Thank you!
Edit: The plugin is being used down here: https://brianhutsonmusic.com/#section6

## SITE/SERVER INFO: ##
Site URL: https://brianhutsonmusic.com
Home URL: https://brianhutsonmusic.com
WordPress Version: 4.5
PHP Version: 5.6.17
Web Server Info: Apache

## ACTIVE PLUGINS: ##
Akismet: 3.1.9
Insert Headers and Footers: 1.3.3
Instagram Feed: 1.3.11
MailPoet Newsletters: 2.7.1
MF Gig Calendar: 1.0.3
MOJO Marketplace: 0.7.2
Photo Gallery: 1.2.94
Responsive WordPress Slider – Soliloquy Lite: 2.4.0.8

## PLUGIN SETTINGS: ##
sb_instagram_plugin_type => Instagram Feed Free
sb_instagram_at => 2128124914.1654d0c.44da0a91149a40b190fb7ecd5c01c7f0
sb_instagram_user_id => 2128124914
sb_instagram_preserve_settings => on
sb_instagram_ajax_theme => on
sb_instagram_width => 100
sb_instagram_width_unit => %
sb_instagram_height =>
sb_instagram_num => 33
sb_instagram_height_unit => px
sb_instagram_cols => 4
sb_instagram_disable_mobile =>
sb_instagram_image_padding => 5
sb_instagram_image_padding_unit => px
sb_instagram_sort => none
sb_instagram_background =>
sb_instagram_show_btn => on
sb_instagram_btn_background =>
sb_instagram_btn_text_color =>
sb_instagram_btn_text => Load More…
sb_instagram_image_res => auto
sb_instagram_show_header => on
sb_instagram_header_color =>
sb_instagram_show_follow_btn => on
sb_instagram_folow_btn_background =>
sb_instagram_follow_btn_text_color =>
sb_instagram_follow_btn_text => Follow on Instagram
sb_instagram_custom_css =>
sb_instagram_custom_js =>

Hey hondopass,

It looks like there are some javascript errors when I take a look at the console for that page (https://snag.gy/zi4Iwk). The “failure to load resource” errors are usually not a big deal but the syntax error will cause the javascript to stop working on the page which would stop the Instagram Feed from working.

If your plugins and theme are all up to date, I would try deactivating the plugins or switching themes temporarily to see which one is causing the problem and then contact the author to see if they have a fix.

Let me know if you have any other questions about this!

Hi, thank you, it is definitely the theme experiencing a javascript syntax error (I think it’s just missing quotation marks, but I don’t know enough about coding to trace back the error). I’ll reach out to the author. Thank you,

No problem! Yeah usually the best thing to do is see if the author can help since they know their code the best. Hopefully everything goes smoothly for you. Let me know if you need anything else!