Feedback Content issues

When I try to type a few paragraphs into the feedback box, they all clutter together into one big paragraph. And some of my punctuation turns into forward slashes. Is there a way to stop this from happening?

Ex.

What I want:

Now, I’ve had the time of my life.
And I’ve never felt this way to before.

What I get:
now, i\’ve had the time of my life.and i\’ve never felt this way to before.

Also:

Is there a way to add pictures to the Box?

https://www.ads-software.com/plugins/quiz-tool-lite/