Feedback on a User Strategy

  • I have a site that will cater to a user community in my state that is made up of adults with developmental disabilities, their support providers, and government agencies. In other words, there will be users anywhere from the computer-savvy to people who have difficulty even with reading and writing. Those at the low end will have literate support workers who can help them through a lot of it.

    The problem is, knowing many in the support worker community, that they don’t like computers even though they are literate. It is a personality thing where some social workers don’t really want to get too involved in technology. Many even write their billing out with a pen. It is hard enough to get them to navigate the process of subscribing to a WP blog much less do it multiple times for their various clients.

    I want to make this less daunting for them while not circumventing the safeguards of the user registration process. I, like many, have had my share of brute force attacks that I now seem to have under control with plugins and other strategies.

    What I’m considering, and I want some feedback about potential problems, is to create a lot of user/password logins and hand them out to people I know are part of the community of support and government workers. They will have to identify themselves to me via email or in person. They will be stuck with the user names I give them, though they will be able to change their passwords, which I will insist upon. My brute force solution already insists on “strong” passwords.

    I think the support workers will be more willing to get involved and help their clients get involved if I spare them the lengthy and (for them) confusing registration-email-verification process.

    Please do offer feedback on potential risks of this strategy or solutions I haven’t thought of.

    Also, if anyone has developed a tutorial video for WordPress registration steps, that would be awesome to know about.

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  • They will be stuck with the user names I give them,

    But, if they are creating content or making comments, they can change their display name in their user profile.

    It is frustrating to work with people who are reluctant to use technology, but I like your approach.

    You might want to consider User Login Log plugin:

    https://www.ads-software.com/plugins/user-login-log/

    which keeps track of who logs on and when they do. You can tell if people are actually using the site and when they are doing so. If you see some people are hardly using it at all, you can reach out to them, and if you see that some people are increasing their use of the site, you can give them a little “well done”! I have found it useful for tracking down user issues. (If nothing else, you’ll know whether they’ve logged in long enough to change their password.)

    Thread Starter rexgoode

    (@rexgoode)

    Thanks, kjodle. It looks like a good plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
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