Feedzy not working with WPMU’s Hummingbird cache

From WPMU DEV:

However, please do note that compatibility with Object Cache should inherently be provided by the plugin or services, given that Memcached is frequently used caching mechanisms on servers for Object Cache. Thus, any assistance on issues related to Object Cache, specifically concerning the plugin or feed import methods, might be limited in our?scope.

Hi @toggerybob,

Thank you for using Feedzy.

If you are importing the feeds as blog posts, the plugin checks the source for new content every 60 minutes, and if new content is available, it imports it.

This scheduling is based on the WordPress Cron, and you can check if it’s enabled with the WP-Cron Status Checker plugin. More details on how to troubleshoot that the import in Feedzy works correctly can be found in this article.

In case you have already performed these steps and the WP Cron is enabled, and Feedzy works as expected with the Hummingbird plugin disabled, feel free to post an update, and we’ll register a compatibility issue internally for this to be checked.

Regards,
Stefan

Hi Stefan.

Here’s the shortcode we’re using:

[feedzy-rss feeds=https://feeds.feedburner.com/substack/elhesuawwpm max=”3″ feed_title=”no” summary=”yes” summarylength=”100″]

It doesn’t update our front page of okobserver.org unless we clear ‘server object cache’.

Here’s what WPMU has to say:

—

However, please do note that compatibility with Object Cache should inherently be provided by the plugin or services, given that Memcached is frequently used caching mechanisms on servers for Object Cache. Thus, any assistance on issues related to Object Cache, specifically concerning the plugin or feed import methods, might be limited in our?scope.

—

Thanks again. Looking forward to your reply.

Bob

We have disabled Hummingbird plugin with no affect on the problem.

Here’s more of WPMU Dev’s response to the Feedzy ticket:

Thanks for explaining further. So I tested the behaviour of the plugin and I could notice even without Object Cache enabled the behaviour is still the same. That’s the plugin is taking time to display the feeds immediately.

I also tested in a site not hosted in WPMU DEV and the behaviour seems to be similar. However, I could notice the action of clearing the Object Cache does show up in the new feeds, however, this doesn’t seem related to the server but rather to the plugin side.

However, I’m checking this behaviour with our Hosting team to have a better idea of what might be causing this.

Will keep you posted once we get further feedback asap.

Kind Regards,
Nithin

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Jul 27, 2023 at 1:04 AM: direct link to commentGive points: Give some Hero points to this user from your balanceGive points: Give some Hero points to this user from your balance (0): current likes, click to like it Reply
nithinkr09 Nithin Ramdas Support Wizard
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Hi Robert ,

On checking further, I’m afraid the issue is more specific to the plugin rather than in the Hosting. When you clear the Object Cache on the hosting side, the Hub runs the following WP CLI command:
wp cache flush

The above clears the cache for the WP site as a whole. This is giving the impression as clearing the Object Cache resolveing the issue, however, in this specific use case the cache cleared on the WordPress side is what’s working.

I could replicate the same issue with Feedzy on a site without Object Cache enabled and the Feedzy aren’t displaying the latest feeds.

I’m afraid, the behaviour is more specific to how the Feedzy plugin works rather than in Host.

You’ll have to bring this to your plugin developers’ attention to see if there are any known workaround for such use cases.
https://www.ads-software.com/support/plugin/feedzy-rss-feeds/

Please do let us know how that goes.

Kind Regards,
Nithin

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bob83 Robert The Crimson Coder
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Hi Nithin.

No response from Feedzy or WordPress on my question: https://www.ads-software.com/support/topic/feedzy-not-working-with-wpmus-hummingbird-cache/

Is there an ‘exclude’ rule for RSS feeds that we can add to Hummingbird that would fix our problem? I’ve tried WP RSS AGGREGATOR plugin also. It does not provide the WordPress featured image in the feed.

Not sure where to go from here. Surely there are WPMU DEV WordPress sites that have RSS feeds in them. How would those folks be getting their feeds updated while using Hummingbird?

Thanks so much for your time and assistance.

Bob

Jul 31, 2023 at 12:05 PM: direct link to comment(0): current likes, click to like it Reply
nithinkr09 Nithin Ramdas Support Wizard
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Hi Robert ,

I’m afraid, the issue isn’t related to Hummingbird. Even with all the plugins disabled and with a default WP theme the behaviour of the Feedzy plugin is still the same ie it doesn’t show up the changes instantly and only shows up when the following WP CLI command is performed to clear cache. The cache isn’t specific to Hummingbird it could be related to Feedzy or within the WP site itslef:
wp cache flush

I’m afraid, there aren’t any exclusions that could be added on the Hummingbird side as it’s more related to how the Feedzy plugin works.

Not sure where to go from here. Surely there are WPMU DEV WordPress sites that have RSS feeds in them. How would those folks be getting their feeds updated while using Hummingbird?

The most common action would be to import the posts. The primary issue is related to using the Shortcode to display the feeds via the Feedzy plugin.

You’ll have to check a way to display the feeds without the shortcode. For example, maybe you could consider importing the posts from the feeds in Feedzy instead of using the Shortcode and then displaying the imported post in the frontend based on categories.

I could also notice the following plugin supports images if you are looking to add the feeds via shortcode:
https://www.ads-software.com/plugins/wp-rss-retriever/

However, I haven’t specifically tested the plugin to say how it behaves and it’s something you’ll have to check and see whether it fits your requirement.

It would be better to consider importing the post rather than using a shortcode to display a post from a feed directly.

Best Regards,
Nithin

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bob83 Robert The Crimson Coder
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The plugin https://www.ads-software.com/plugins/wp-rss-retriever/ worked! Thanks! :)

It won’t show the post author, but it works otherwise. Apparently no support on this plugin for 7 months. Author is non-responsive to tickets.

Thanks for the info. Very much appreciated. We’re getting closer.

Bob

Aug 3, 2023 at 12:30 PM: direct link to comment(2): current likes, click to like it

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saurabhkulkarni Saurabh Kulkarni Support
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Hello Robert

Hope you’re doing well today! Glad to know that the WP RSS Retriever plugin worked for you.

However, since you noticed it does not show the post author, I checked more about it on the plugin authors FAQs here https://thememason.com/faq/ and could not see anything related to showing the Post Author.

Further, I checked if there is any other plugin which could help, and I found the WP RSS Aggregator Plugin which shows the feeds with post author (at least the screenshots in the WP.org plugin page show it).

Additionally, as Nithin was mentioning about “Importing Feeds as Post”, seems like this plugin has a paid extension for it as well.

The above plugin is just a suggestion and I have not tested it out. In case, you are giving it a try, I would recommend you try it on the staging site first or make a full manual backup of the live site from here and then try it on the live site.

Hope this helps.

Kind Regards,
Saurabh

Hi @toggerybob,

Thank you for sharing such a detailed update. I apologize for the late reply.

I’ve just tested the shortcode you shared to see if there are posts in the source that still aren’t displayed on the website where Feedzy is active and it didn’t happen, at least not yet.

What I noticed is that by copy-pasting the shortcode on my website, some parameters weren’t taken into consideration due to the quotes format and the source URL not being wrapped in quotes. Just to make sure this didn’t influence the plugin behavior in a bad way, is the number of posts displayed correctly on your website, max 3? You can try to copy-paste the following shortcode.

[feedzy-rss feeds="https://feeds.feedburner.com/substack/elhesuawwpm" max="3" feed_title="no" summary="yes" summarylength="100"]

Regarding the images, they are visible when I use the shortcode – screenshot.

Regards,
Stefan

Hi @stefancotitosu

I added the quotes to the URL and got the same results.

WPMU did a plugin conflict test on the Feedzy plugin without different results.

Here’s the latest from WPMU:

—

As I mentioned earlier staging site doesn’t have any kind of server cache so your issue is not caused by a server object cache.

I ran a couple of tests and couldn’t fix it on the staging site (update the feed on the homepage) I tried disabling all plugins clearing the hummingbird cache and resaving the page but neither of them was helpful.

It seems you have a bug on feedzy plugin, since you are using the premium version you may share your staging site credentials with the plugin developer to check your site and try to find the issue.

Note: What I found in my tests is the plugin ignores the first new post on the feed and will show the older posts.

Best Regards
Amin

—

Any other ideas? I’m concerned about the last note: “What I found in my tests is the plugin ignores the first new post on the feed and will show the older posts.”

Thoughts?

Thanks again.

Bob

Hi @toggerybob,

Thank you for the update.

The plugin has the option to skip the first N post from the source, however, it doesn’t do this by default – only if this option is configured.

I noticed in the reply from WPMU that you are using Feedzy Pro. If that’s the case, please open a support ticket on our website.

Regards,
Stefan

Hi @stefancotitosu

PRO support had us use the following shortcode which fixed our problem. We were not using the offset parameter so I assume zero was not the default value. Still not sure what fixed it:

[feedzy-rss feeds=”https://oklahomaobserver.substack.com/feed” max=”3″ offset=”0″ feed_title=”no” refresh=”1_hours” lazy=”no” disable_default_style=”no” dryrun=”no” summary=”yes” keywords_inc_on=”title” keywords_exc_on=”title” price=”yes” columns=”1″ template=”default” summarylength=”100″ ]?

Thanks, @toggerybob

Hi @toggerybob,

Thank you for the confirmation and for sharing the solution you found. I’m glad to hear it works properly now.

Have a great day ahead!