fees not applied after checkout

  • Resolved koullis

    (@koullis)


    5 years, 7 months ago

    hello im using this plugin along with woocommerce and

    i noticed after getting some orders without fees that if the option in woocommerce

    “Allow customers to create an account during checkout ” is active and customers click it, although fees are showed on checkout then the fees are not passed to payment gateway (paypal)

    also the orders came after the upgrade of this plugin.

    Thanks for any help/fix

    regards

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support komal-maru

    (@komal-maru)

    Hi @koullis,

    Thank you for providing the steps to replicate the issue.

    I have replicated the issue on our staging site where the payment fees are not getting charged when the ‘Place order’ button is clicked only when ‘Allow customers to create an account during checkout’ setting is active and customers click it.

    We are working on the issue and I will get back to you with an update once we have a solution.

    Meanwhile, if you want to revert to the older version of the plugin then you can get it here: https://www.ads-software.com/plugins/checkout-fees-for-woocommerce/advanced/

    Regards,
    Komal Maru

    Plugin Support komal-maru

    (@komal-maru)

    Hi @koullis,

    We have released an update 2.5.9 to the LITE version of the plugin which includes a fix to the issue you mentioned below. Request you to kindly upgrade the plugin and check if the fix helps remove the bug on your site.

    Please let me know the results.

    Regards,
    Komal Maru

    Thread Starter koullis

    (@koullis)

    @komal-maru
    thanks for your fast reply and update. Just checked it and seems to be ok now.

    regards

    Plugin Support komal-maru

    (@komal-maru)

    Hi @koullis,

    You are welcome. ??

    I am glad to know that the issue is fixed on your site after updating the plugin to the latest version.

    Please let me know if you have any further queries.

    I would be pleased if you will give a bit of your precious time for reviewing us on our Facebook ( https://www.facebook.com/pg/TycheSoftwares/reviews/ ) or tweet about us on Twitter (@tychesoftwares)

    Regards,
    Komal Maru

Viewing 4 replies - 1 through 4 (of 4 total)
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