Fetch token

Hello @gillesken.

Thanks for contacting us.

If you have tried to fetch a new token and that is the error you are getting, then I would recommend you remove your authorization for WP-Lister in the third party app authorizations section within your eBay account directly on eBay.

Then go ahead and fetch another token from WP-Lister and that should fix this.

Kind regards,
John

Hello I have the same problem, I already removed token from ebay, and tried to fetch again, but still get this error.

Error in FetchToken(): EbatNs_ResponseError Object
(
    [Ack:protected] => Failure
    [Errors:protected] => Array
        (
            [0] => ErrorType Object
                (
                    [ShortMessage:protected] => 
                    [LongMessage:protected] => 
                    [ErrorCode:protected] => 90002
                    [UserDisplayHint:protected] => 
                    [SeverityCode:protected] => Error
                    [ErrorParameters:protected] => 
                    [ErrorClassification:protected] => SystemError
                )

            [1] => ErrorType Object
                (
                    [ShortMessage:protected] => 
                    [LongMessage:protected] => Il codice temporaneo dell'autorizzazione è scaduto; l'utente deve generare un nuovo codice temporaneo per questa applicazione.
                    [ErrorCode:protected] => 932
                    [UserDisplayHint:protected] => 
                    [SeverityCode:protected] => Error
                    [ErrorParameters:protected] => 
                    [ErrorClassification:protected] => SystemError
                )

        )

)

forgot to tell that if I add the account as a “new account” the token fetch works

but doing so, I lose all items sync.

So, why it works as new account, but not working for update it with new token?

Hey @ntcsrls

Sorry to hear about this issue.??

We have heard of some users having this problem lately and our developers believe it is a temporary issue on eBay’s end currently.

Can you first try what usually works for other users:

We have to force eBay to generate a brand new token for you. To do that, you will first need to remove your existing third party authorization for WP-Lister on eBay, then renew the token again from WP-Lister.

To remove WP-Lister from your account, log in to your eBay account then go to Account Settings > Site Preferences > Third-party Authorizations. After revoking access to WP-Lister, go back to your WP-Lister account page then follow the on-screen instructions to refresh your token.

If that does not work, please open a new ticket here with our support and include a link to this forum.

Kind regards??,
John