Field format error: 10413

  • I am receiving the following error: Payment error: Field format error: 10413-The totals of the cart item amounts do not match order amounts.

    It is occurring because the ITEMAMT is including the TAXAMT and payflow likes them to be separate. Any Idea on how to fix?

    03-11-2020 @ 18:47:28 – Processing order # 6360
    03-11-2020 @ 18:47:28 – Do payment request Array
    (
    [USER] => *******
    [VENDOR] => *******
    [PARTNER] => PayPal
    [PWD] => ***********
    [TENDER] => C
    [TRXTYPE] => Authorization
    [AMT] => 24.82
    [CURRENCY] => USD
    [INVNUM] => SS_78009
    [CREDITCARDTYPE] =>
    [ACCT] => *****************
    [EXPDATE] => *******
    [STARTDATE] =>
    [CVV2] => ****
    [BUTTONSOURCE] => mbjtechnolabs_SP
    [L_NAME0] => Four Bottle Wine Shipper
    [L_COST0] => 4.96
    [L_QTY0] => 5
    [L_SKU0] => SS4
    [L_NAME1] => Bottle Insert For Two 750ml or Two 1 liter Bottles (x2)
    [L_COST1] => 0
    [L_QTY1] => 5
    [L_SKU1] => CSSI2X2
    [L_NAME2] => Rounding amendment
    [L_DESC2] => Correction if rounding is off (this can happen with tax inclusive prices)
    [L_COST2] => 24.82
    [L_QTY2] => 1
    [ITEMAMT] => 24.82
    [TAXAMT] => 2.02
    [ORDERDESC] => Order 78009 on SpiritedShipper
    )

    03-11-2020 @ 18:47:29 – Parsed Response Array
    (
    [RESULT] => 7
    [PNREF] => BQ0P68A6ED5B
    [RESPMSG] => Field format error: 10413-The totals of the cart item amounts do not match order amounts.
    )

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, thank you for reaching out to us.

    I have submitted a message to the developers to investigate further your findings.

    Thank you

    Plugin Author wp.insider

    (@wpinsider-1)

    This is likely a conflict with another addon you have. Do you have any other WooCommerce addon that you are using on this site?

    Thread Starter djcrazy666

    (@djcrazy666)

    I have the following plugins:

    Plugin
    Conditional Discounts for WooCommerce by ORION
    Contact Form 7
    Custom Order Numbers for WooCommerce
    Duplicator
    External API Test
    Font Awesome
    Horizontal Footer Sitemap – Widget
    Jetpack by WordPress.com
    Nextend Social Login
    PayPal Pro Payflow for Woo
    Purchase Order Gateway for WooCommerce
    Testimonials
    WooCommerce
    WooCommerce – ShipStation Integration
    WooCommerce Admin
    WooCommerce Conditional Product Fees for Checkout Premium
    WooCommerce FedEx Shipping Plugin with Print Label
    WooCommerce Force Sells
    WooCommerce Services
    Woocommerce Shipping Discount
    WooSidebars
    Wordfence Security
    YITH WooCommerce Wishlist
    Yoast SEO Premium

    Thread Starter djcrazy666

    (@djcrazy666)

    Is there any additional information you need? I am really stuck here and would appreciate any assistance you can provide.

    Plugin Author wp.insider

    (@wpinsider-1)

    One of those woocommerce addons you have is contributing to this issue. I only use WooCommerce and this payment gateway addon and I can’t see the issue. Just done a test myself now. It works fine for me.

    I am not familiar with those addons you are using so I have no idea which one could be conflicting.

    Thread Starter djcrazy666

    (@djcrazy666)

    I have deactivated every plugin except WooCommerce and PayPal Pro Payflow for Woo and am still receiving the same Error. I have reached out to PayPal also and they have confirmed that the ITEMAMT is including the TAXAMT and payflow likes them to be separate. Please let me know if there are other troubleshooting measures I have missed.

Viewing 6 replies - 1 through 6 (of 6 total)
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