field value and option doesn’t display in invoice

Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.

Thank you!

I have the same problem. I’ve noticed that the values are not even written to the database in the postmeta table where they should be. There seems to be a lot of questions about this problem. Have you ever found a solution for this problem?
Thanks for your help.

@qwhat

Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.

Thank you!

Yes; this is a continued and seemingly random problem on one of our client websites. Probably 80% of the time the options are saved properly to the database (and therefore shown in the email notifications and on the corresponding Order page) but about 20% of the time that data is just lost. I’ve done quite a bit of testing and just can’t seem to reproduce the issue, but the issue does continue to happen randomly. Any update on this? Would be happy to answer any questions.

We have tested from our side and are not able to recreate this issue.

If this issue is still shown, please raise a ticket through our website. We will definitely look into it.

Thank you!

It has definitely been an issue. With all the recent updates to WooCommerce I wonder if the issue has been addressed, but again, it didn’t happen 100% of the time so it is really difficult to track down the culprit. I’ll follow up if it happens again now that some updates have come through.

@kylewhenderson Sure, please get back to us if it happens again.

@waleednasir1024

Since we haven’t heard back from you, we believe that your issue is resolved.

We are going to mark this thread as resolved.

Thank you!

No, I’m back to work today. Please don’t close the thread yet. I will try to let you know tomorrow at the latest if I found a solution or I will open a ticket as you suggested.

@qwhat Sure, please do let us know.