Fields are being duplicated in elementor popup

Hello,

The datepicker is also not showing for some reason.

With kind regards

Hi @monkeydluffy,

Sorry for the delay regarding this, seems like we happen to miss this thread.

At the moment, when I check the popup, I don’t see the form. I suppose you have removed it for now?

Possible to share the form export so that we can check further regarding the issues noticed?

Please check the following doc on how to export a form:
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

If you are concerned about any sensitive information in the form, then you can duplicate your form, remove any sensitive information, and then export it.

You can share the export file via Google Drive, Dropbox or any cloud services in the next reply.

Looking forward to your response.

Best Regards,

Nithin

Hello Nithin,

No problem, thank you for your response.

This is really strange, for some reason. The form will hide itself when you are not logged in. When I am logged in as an admin or a subscriber, I can see the form. When I visit the website without logging in, I cannot see the form. But the form DOM is still present. Could I give you a temporary login maybe?

I exported the form: https://we.tl/t-3pES1uICM4

With kind regards,

• This reply was modified 1 year, 3 months ago by monkeydluffy.

Hi @monkeydluffy,

There are errors in the form export when checked and it doesn’t seem to get exported when tested.

Possible to re-share a new form export, so that we could check further regarding the issues noticed?

Looking forward to your response.

Kind Regards,

Nithin

Hello,

Yes I see that these forms have errors in them while being exported. I do not know why.

Here is another one without errors: https://we.tl/t-Xv7vO1l0Xz

Please visit the link again to the website I provided you above, and press on the right button to see the popup and the form. Here you can clearly see the issues arrise. Duplicated fields + datepicker not working.

Thanks!

Hi @monkeydluffy,

Thanks for re-sharing the export, I tested the form in my site but I’m afraid I’m not able to replicate any such issues as stated.

I just checked your website, and it appears there isn’t any duplicated fields at the moment in the popup too:
https://i.imgur.com/LkQNagW.png

I could notice the date picker field when clicked doesn’t open the calendar in the popup in your website, however, I’m not able to replicate such an issue when tested.

I could notice you are using the latest version of Forminator ie v 1.28.1. Could you please confirm whether you are using the latest version ie free and Pro version of Elementor?

Do you have a staging site? If yes, possible to check whether you could replicate the same if you temporarily disable all the plugins except the Forminator and Elementor plugins?

Please do let us know how that goes.

Kind Regards,

Nithin

Hello Nithin,

Thank you for looking into it.

On your screenshot, I can see the issue of the duplicate field. Please have a closer look at the 2 first select fields and notice placeholders and icons right beneath the 2 fields. When looking in the DOM on the front end, we can see that these fields are duplicated, which display the placeholder and icon underneath those fields. (On other forms this is also the case with time pickers etc, just about every field that acts like a select field.)

Screenshot 1 is the exact same form but on a page. Screenshot 2 is the exact same form but on a popup without extra css.
Screenshots: https://imgur.com/a/aehLdtu

The weird thing is that when a user logs into the website as admin or subscriber, this issue is not present anymore. Some forms also just do not show when not logged in, while they do show when you are logged in.

Regarding your questions:

Yes, we are using all latets versions of elementor and elementor pro.
We do not have a staging website, but we already disabled all plugins twice except for forminator and elementor, but the issue still persisted.

Would you want some login credentials so you can see for yourself?

Thank you and happy holidays!

With kind regards

Hi @monkeydluffy,

I hope you are doing well today!

Before moving further, could you please try enabling Load form using AJAX and Prevent page caching on form pages options under Edit Form->Behavior->Rendering
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#rendering

If the issue is the same, we can continue to troubleshoot the issue by email conversation. You can email us at [email protected]

Subject: ATTN: WPMU DEV support – wp.org

Please send:
– Link to your WordPress site
– Link back to this thread for reference (https://www.ads-software.com/support/topic/fields-are-being-duplicated-in-elementor-popup/)
– Any other relevant URLs/info

To ensure we don’t miss your email, please let us know here once you’ve submitted the form and make sure you use “ATTN: WPMU DEV support – wp.org” as the email subject.

Kind regards,
Zafer

Hello @monkeydluffy,

I hope you’re doing great today!

We haven’t found an email from you yet. Could you please follow up in this forum thread, once it’s been sent, to make sure we don’t miss it.

Looking forward to your reply!

Best Regards,
Dmytro

Hi @monkeydluffy

We didn’t hear from you so I’m marking it as resolved.

Note that it doesn’t mean closing for new replies instantly so please feel free to update us if you decide to get back to the case.

Kind regards,
Adam