Fields not hidding

Hi,

Please send me screenshots of the settings of those fields you want to hide/hide – WooCommerce → Order Fields tab.

Additionally, please send us a WooCommerce system status.?Read more information on?where to get the system?status.

You can download the printscreens, and also the system status report here: https://www.swisstransfer.com/d/403a3bda-c3ae-43a2-a388-78f7e9bf1992

Hi,

This problem may be related to other plugin used in your shop. Please try to isolate an issue, by disable plugins which are not our or WooCommerce. Then please enable plugins one by one, deleting cache, and check if the problem still exist.

If yes, please test the plugin again, but now using Storefront – official WooCommerce theme. It will help us identify a possible conflict with your theme.

Please, let me know about the result.

Having the same problem. Cleared the cache. No luck. So frustrating.

Here’s the system report:

` WordPress Environment

WordPress address (URL): https://www.dewittebeek.be
Site address (URL): https://www.dewittebeek.be
WC Version: 8.8.2
REST API Version: ? 8.8.2
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: ? Server Environment

Server Info: Apache/2.4.56
PHP Version: 8.2.16
PHP Post Max Size: 70 MB
PHP Time Limit: 600
PHP Max Input Vars: 2000
cURL Version: 7.74.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.5.23-MariaDB-0+deb11u1
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.8.2
WC Database Prefix: txbtk_
Total Database Size: 92.00MB
Database Data Size: 73.17MB
Database Index Size: 18.83MB
txbtk_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
txbtk_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
txbtk_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
txbtk_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
txbtk_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
txbtk_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
txbtk_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
txbtk_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_actionscheduler_actions: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
txbtk_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
txbtk_aiowps_audit_log: Data: 2.02MB + Index: 0.06MB + Engine InnoDB
txbtk_aiowps_debug_log: Data: 2.02MB + Index: 0.00MB + Engine InnoDB
txbtk_aiowps_events: Data: 2.02MB + Index: 0.00MB + Engine InnoDB
txbtk_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_aiowps_logged_in_users: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
txbtk_aiowps_login_lockdown: Data: 1.52MB + Index: 0.30MB + Engine InnoDB
txbtk_aiowps_message_store: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_aiowps_permanent_block: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_bsk_files_manager_cats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
txbtk_bsk_files_manager_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
txbtk_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_bv_ip_store: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_bwg_album: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_bwg_album_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_bwg_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_bwg_image: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_bwg_image_comment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_bwg_image_rate: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_bwg_image_tag: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_bwg_option: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_bwg_shortcode: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_bwg_theme: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
txbtk_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
txbtk_comments: Data: 0.21MB + Index: 0.06MB + Engine MyISAM
txbtk_cp_calculated_fields_form_discount_codes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_cp_calculated_fields_form_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_cp_calculated_fields_form_settings: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
txbtk_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
txbtk_frmt_form_entry_meta: Data: 0.13MB + Index: 0.16MB + Engine InnoDB
txbtk_frmt_form_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
txbtk_gdpr_consent: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
txbtk_gdpr_userlogs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_gf_entry: Data: 0.23MB + Index: 0.06MB + Engine InnoDB
txbtk_gf_entry_meta: Data: 2.52MB + Index: 3.48MB + Engine InnoDB
txbtk_gf_entry_notes: Data: 0.20MB + Index: 0.06MB + Engine InnoDB
txbtk_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_gf_form_meta: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
txbtk_gf_form_revisions: Data: 2.50MB + Index: 0.03MB + Engine InnoDB
txbtk_gf_form_view: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
txbtk_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
txbtk_icwp_wpsf_audit_trail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
txbtk_icwp_wpsf_login_auth: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
txbtk_icwp_wpsf_spambot_comments_filter: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
txbtk_icwp_wpsf_user_management: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
txbtk_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
txbtk_options: Data: 6.62MB + Index: 1.81MB + Engine MyISAM
txbtk_postmeta: Data: 0.59MB + Index: 0.07MB + Engine MyISAM
txbtk_posts: Data: 0.66MB + Index: 0.07MB + Engine MyISAM
txbtk_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_rg_form_meta: Data: 1.50MB + Index: 0.00MB + Engine InnoDB
txbtk_rg_form_view: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
txbtk_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_rg_lead: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
txbtk_rg_lead_detail: Data: 0.36MB + Index: 0.61MB + Engine InnoDB
txbtk_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
txbtk_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
txbtk_statistics_useronline: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
txbtk_statistics_visit: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
txbtk_statistics_visitor: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
txbtk_subscribe2: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
txbtk_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
txbtk_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
txbtk_term_relationships: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
txbtk_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
txbtk_tts_keyword_stats: Data: 0.31MB + Index: 0.20MB + Engine InnoDB
txbtk_tts_online_status: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
txbtk_tts_referrer_stats: Data: 4.52MB + Index: 3.03MB + Engine InnoDB
txbtk_tts_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_tts_trafficstats: Data: 12.52MB + Index: 3.52MB + Engine InnoDB
txbtk_tts_visitors: Data: 9.52MB + Index: 2.52MB + Engine InnoDB
txbtk_tz_plusgallery_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_tz_plusgallery_item: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
txbtk_tz_plusgallery_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
txbtk_tz_plusgallery_type: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
txbtk_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
txbtk_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
txbtk_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
txbtk_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
txbtk_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
txbtk_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
txbtk_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
txbtk_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
txbtk_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
txbtk_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
txbtk_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
txbtk_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
txbtk_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
txbtk_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
txbtk_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
txbtk_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_wfBlocks7: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
txbtk_wfConfig: Data: 3.22MB + Index: 0.00MB + Engine InnoDB
txbtk_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_wfFileMods: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
txbtk_wfHits: Data: 1.02MB + Index: 0.23MB + Engine InnoDB
txbtk_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_wfIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
txbtk_wfKnownFileList: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
txbtk_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_wfLogins: Data: 0.41MB + Index: 0.13MB + Engine InnoDB
txbtk_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
txbtk_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
txbtk_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_wfNotifications: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
txbtk_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
txbtk_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_wfSecurityEvents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
txbtk_wfStatus: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
txbtk_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_wfWafFailures: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
txbtk_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_wpgmza_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
txbtk_xmlgooglemaps: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
txbtk_xmlgooglemaps_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
txbtk_xmlgooglemaps_gpxfile: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
txbtk_xmlgooglemaps_gpxfile_item: Data: 0.00MB + Index: 0.00MB + Engine MyISAM Post Type Counts

astra-advanced-hook: 1
attachment: 322
bsf-sidebar: 1
custom_css: 2
elementor_library: 3
elementor-hf: 1
forminator_forms: 1
GOTMLS_quarantine: 1
nav_menu_item: 8
page: 20
post: 159
product: 8
revision: 61
shop_order_placehold: 4 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (30)

Gravity Forms: by Gravity Forms – 2.8.7
All In One WP Security: by All In One WP Security & Firewall Team – 5.2.9
Titan Anti-spam & Security: by CreativeMotion – 7.3.5
Black Studio TinyMCE Widget: by Black Studio – 2.7.2
Classic Editor: by WordPress Contributors – 1.6.3
Content Aware Sidebars: by Joachim Jensen - DEV Institute – 3.19.3
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.4.16
Exclude Pages From Menu: by Vinod Dalvi – 3.0
Flexible Checkout Fields: by WP Desk – 4.1.5
Forminator: by WPMU DEV – 1.29.3
Gravity Forms Zero Spam: by GravityKit – 1.4.1
Gravity Forms Mailchimp Add-On: by Gravity Forms – 5.4.0
Gravity Forms reCAPTCHA Add-On: by Gravity Forms – 1.4.0
Health Check & Troubleshooting: by The www.ads-software.com community – 1.7.0
iSide Customized: by iSide – 1.0
Official StatCounter Plugin: by Aodhan Cullen – 2.0.9
Options for Twenty Seventeen: by Webd Ltd – 2.5.2
Page Sidebar for Twenty Seventeen: by Joachim Jensen – 1.2
PDF Embedder: by PDF Embedder – 4.7.1
PHP Compatibility Checker: by WP Engine – 1.6.3
Sidebar Manager: by Brainstorm Force – 1.1.8
Page Builder by SiteOrigin: by SiteOrigin – 2.29.11
SiteOrigin Widgets Bundle: by SiteOrigin – 1.59.0
Advanced Editor Tools: by Automattic – 5.9.2
Title Remover: by WPGurus – 1.2.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.24.2

W3 Total Cache: by BoldGrid – 2.7.1
Widget Options: by Widget Options Team – 4.0.5.1
WooCommerce: by Automattic – 8.8.2
Wordfence Security: by Wordfence – 7.11.5 Inactive Plugins (1)

Elementor: by Elementor.com – 3.21.1 Dropin Plugins ()

advanced-cache.php: advanced-cache.php
object-cache.php: object-cache.php Must Use Plugins (1)

Health Check Troubleshooting Mode: by – 1.8.1 Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 572 B WC Pages

Shop base: #7373 - /winkel/
Cart: #7343 - /cart/
Checkout: #7381 - /checkout/
My account: #7345 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Twenty Seventeen
Version: 3.6
Author URL: https://www.ads-software.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-04-19 13:14:15 +02:00
Options: ?
Notes: 69
Onboarding: completed Action Scheduler

Complete: 96
Oldest: 2024-03-24 14:35:13 +0100
Newest: 2024-04-19 13:14:54 +0200

Failed: 32
Oldest: 2024-02-23 12:26:24 +0100
Newest: 2024-04-19 13:03:30 +0200

Pending: 11
Oldest: 2024-04-19 13:15:54 +0200
Newest: 2024-04-30 02:00:00 +0200 Status report information

Generated at: 2024-04-19 13:18:48 +02:00
`

Hi @opvelp,

I would like to ask if you may have tested a potential plugin conflict – as I recommended in the message above? Additionally, you can try going to WooCommerce → Order Fields and for the section where the problem is occurring do a “Section Settings Reset” this will remove the added fields using the FCF plugin, however in some cases this resolves the fields working properly.

Please let me know.

Hi,

I haven’t heard from you in a while, so I’m marking this thread as resolved. Please don’t hesitate to open a new one if you encounter other issues while using our plugin.

Have a fantastic day,