• Resolved lukeatwill1992

    (@lukeatwill1992)


    Hi,

    The payment fields are not loading on the page for payment and I can’t understand why.

    If you can provide me with some support please.

    Thanks,

    Luke

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Hi there @lukeatwill1992 ??

    Thanks for reaching out about this. Let’s troubleshoot it together!

    The payment fields are not loading on the page for payment and I can’t understand why.

    To clarify, when did this start occurring, and under what conditions? After a theme/code/plugin update, perhaps?

    Moreover, did you already have an opportunity to test with temporarily activating a default theme, like TT3, and see if the issue persists, or otherwise?

    Should the issue persist with a default theme activated, kindly keep the default theme activated and go ahead with temporarily disabling any website builder plugins that might be activated, checking if it still persists afterward.

    We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

Viewing 1 replies (of 1 total)
  • The topic ‘Fields not loading on checkout for payment’ is closed to new replies.