File not found.

  • Resolved bulettenberti

    (@bulettenberti)


    6 years, 6 months ago

    Hello,

    I installed Really Simple SSL yesterday and everything seemed to work fine. Today I’m trying to log into the WordPress admin-panel and I’m getting a white page that says ‘File not found.’ I have tried in incognito mode as well to make sure it’s not some kind of client-side cookie issue or something.

    I am now in a situation where I can no longer log into the backend of my website. Please let me know how to fix this issue as it literally makes it impossible for me to use my website…

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    Hi,

    This doesn’t sound like an issue with Really Simple SSL. A file not found error more sounds like some file on your server has been removed, or maybe your DNS settings are not correct, pointing to the wrong, not existing folder. To fix that you can contact your hosting provider.

    You can always deactivate the plugin using these instructions:
    https://really-simple-ssl.com/knowledge-base/uninstall-websitebackend-not-accessible/

    But if the DNS settings are not correct, that needs to be corrected first.

    You can check if you are looking at the correct folder by uploading an image to your site root, then try to load that in your browser: domain.com/image.jp

    If it doesn’t load, there’s something wrong with your server configuration which your hoster should fix.

    Thread Starter bulettenberti

    (@bulettenberti)

    Hello,

    thanks for the prompt response. I have since narrowed down the problem to the caching redirects that the WP Rocket plugin adds to the .htaccess file. The thing is, we have been using WP Rocket for months without problem and the ‘File not found’ issue only started today after we installed ‘Really Simple SSL’.

    As a workaround I have excluded wp-login.php from caching by modifying WP Rocket’s .htaccess rewrite condition like so:

    RewriteCond %{REQUEST_URI} !^(/checkout.php(.*)|/wp-login.php(.*)|/cart.php|(.*)/feed/?)$ [NC]

    I’m not enough of a WordPress expert to undestand what’s causing the issue, but this seems to have fixed it.

    Otherwise the plugin works great so thank you for the great job.

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    Do you have the .htaccess redirect enabled? If so, the 3.0 version might fix this specific issue for you. It uses an improved redirect method for the .htaccess. You can check it by installing the beta:
    https://really-simple-ssl.com/really-simple-ssl-3-0-available-for-beta-testing/

    To activate the new redirect you need to resave the settings in settings/ssl.

Viewing 3 replies - 1 through 3 (of 3 total)
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