‘File Not Found’ error for downloadable product orders

  • Resolved Allen Freeman

    (@allenfreeman)


    3 years, 4 months ago

    (NOTE: a similar support request from yesterday [https://www.ads-software.com/support/topic/file-not-found-when-using-product-download-link/] was mistakenly marked as “Solved”, as no solution is provided.)

    Orders for downloadable products present links to customers, but when those links are clicked the resulting page says “File Not Found”.

    All was working fine until yesterday afternoon.

    I tried the process suggested by @maykato in the prior ticket (turned off all plugins except woocommerce, changed the theme to storefront) but that did not resolve the ‘file not found’ error.

    Our downloadable products have always used the delivery setting of ‘X-Accel-Redirect/X-sendfile’ so the one suggestion in the previous ticket is not a solution.

    Any other ideas? Thank you!

    The page I need help with: [log in to see the link]

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