File types

  • Resolved khalka

    (@khalka)


    7 years, 4 months ago

    How to add other file types to attachments when creating new ticket?

    e.g .xls, .zip, .rar etc

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author smartcat

    (@smartcat)

    Hi there,

    .zip is already supported, please make sure you have the most updated version of the plugin.

    .xls or .rar not yet.

    I can see this as a future update forsure though. Keep updating the plugin when updates are released and you will see this in the future ??

    Best regards

    Plugin Author smartcat

    (@smartcat)

    https://github.com/smartcatdev/support-system/issues/206

    Thread Starter khalka

    (@khalka)

    Thank you for reply,
    When can I expect this update? A week, maybe a month? Can you tell me?
    I saw that dropzone.js is being used to uploading files, I tried to edit it by acceptFiles but unfortunately it isnt working. Maybe you would like to tell me how to change it manually so I dont have to wait for updates to plugin because i think that it doesnt require a lot of work to function and I think im missing something or i forgot to do something and my corrections dont work properly.
    Best regards

    Plugin Author smartcat

    (@smartcat)

    Hi there,

    The verion 1.4.2 has just been released and it includes an option to edit the accept file mime types under Settings – General

    Best regards

    Plugin Author smartcat

    (@smartcat)

    Please take a minute to leave the plugin a review here: https://www.ads-software.com/support/plugin/ucare-support-system/reviews/

    Best regards

Viewing 5 replies - 1 through 5 (of 5 total)
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