File Upload

  • Resolved blemker

    (@blemker)


    6 years, 5 months ago

    Hi all, I’ve created a form to upload a photo with a bio for a student group. I thought everything was working fine and I went to go get the photos and they aren’t there.

    The download of the CSV has a web address:
    https://warrickmusical.org/wp-content/uploads/38447a62e603ab80b1a39946a5691b3c/karri.jpg

    but when I go in to my server via FTP, there is no such directory.

    Did Caldera forms just not upload the files yet created a phantom link? I am missing 60 photos and I’m trying to figure out if it could be somewhere else before I go a bit crazy and have everyone redo it.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter blemker

    (@blemker)

    Does anyone have an idea on how to solve this or what the problem is?

    Plugin Contributor christiechirinos

    (@christiechirinos)

    Hi Blemker,

    I want to help but it’s hard for me to give you actionable help from the information you’ve provided. Below are a handful of considerations that come to mind, that may resolve this problem for you.

    1. Were you using the single file upload field or the multiple file upload field? In the single file upload field, your images are saved as WordPress attachments, with an option to select mail. The advanced file upload field gives you the options of not saving the images at all. Are you certain you had the settings set to save as attachments?

    2. I’m unsure about what you mean that there is no such directory. The hash that is a directory would indicate your form submission, does this mean that there are no form submissions being created? Or are you talking about the wp-content/uploads directories? These are WordPress directories that should be present in a regular WordPress installation.

    3. Could it be the users of the form? For example, if the field was not required, that could create this problem for you.

    I hope this is helpful and helps you find your potential culprit. Most of all, I hope you don’t have to ask your students to resubmit their photos ?? I can imagine that would be a huge inconvenience.

    Thread Starter blemker

    (@blemker)

    Hi, I will try to answer your questions in the order you posed them.

    1. Single file upload.

    2. When I access my back-end via SFTP, the uploads directory is there but the directory containing all the uploads (supposedly), the one starting with 38447… is not there. I have confirmed with my web host that that directory has never been there or created, yet the form says it has. https://warrickmusical.org/wp-content/uploads/38447a62e603ab80b1a39946a5691b3c

    3. The users all uploaded a photo as it showed when I exported the entries as CSV.

    I had to switch to another form tool and I also changed the form settings so it would email the photo to me with the form confirmation so I would at least have a copy that way. Every student who had already uploaded had to do it again. I am currently look to move completely away from your plugin unless you have other options. I am happy to give you backend access privately.

Viewing 3 replies - 1 through 3 (of 3 total)
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