File upload not working anymore

Same here. Tested last week after update to 6.3.0 in development environments we got these errors and warnings.

Uploading jpg or txt files is not working on front-end, the ticket on client side.

Trying to answer and upload files from admin side we got:

PHP Notice: Undefined variable: wp_filesystem in /var/www/clients/client1/web100/web/wp-content/plugins/awesome-support/includes/file-uploader/class-file-uploader.php on line 2129

PHP Fatal error: Uncaught Error: Call to a member function move() on null in /var/www/clients/client1/web100/web/wp-content/plugins/awesome-support/includes/file-uploader/class-file-uploader.php:2129
Stack trace: #0 /var/www/clients/client1/web100/web/wp-content/plugins/awesome-support/includes/file-uploader/class-file-uploader.php(2048): WPAS_File_Upload->process_ajax_upload()
#1 /var/www/clients/client1/web100/web/wp-includes/class-wp-hook.php(324): WPAS_File_Upload->new_reply_ajax_attachments()
#2 /var/www/clients/client1/web100/web/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#3 /var/www/clients/client1/web100/web/wp-includes/plugin.php(517): WP_Hook->do_action()
#4 /var/www/clients/client1/web100/web/wp-content/plugins/awesome-support/includes/functions-post.php(1136): do_action()
#5 /var/www/clients/client1/web100/web/wp-content/plugins/awesome-support/includes/functions-post.php(672): wpas_insert_reply()
#6 /var/www/clients/client1/web100/web/wp-content/plugins/awesome-support/includes/admin/functions-p in /var/www/clients/client1/web100/web/wp-content/plugins/awesome-support/includes/file-uploader/class-file-uploader.php on line 2129

In PHP errors log we see these errors that may not be related, but just in case…

PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 262144 bytes) in /var/www/clients/client1/web100/web/wp-includes/class-wp-user.php on line 782
PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 262144 bytes) in /var/www/clients/client1/web100/web/wp-includes/class-wp-object-cache.php on line 364

Same here.

Even worse. Fixing the fatal results in:
– upload working when managing tickets from back-end
– upload NOT working when creating/replying a ticket from front-end

Just opened a ticket on their paid support portal as well.

• This reply was modified 1 month ago by Mirco Babini.

Same here.

Same here.

Hi,

We apologise for the inconvenience. It appears that this is an issue with our most recent release version 6.3.0, so this is a known issue and the team is actively working on and updating. In the meantime, if you like to use this feature without any issue, we recommend using an older version 6.2.2 of the plugin.

• https://www.ads-software.com/plugins/awesome-support/advanced/

Please follow these steps to download it:

1. Visit the provided link.
2. Scroll down to “Advanced Option.”
3. Under “Please select a specific version to download,” click on the dropdown menu and choose the version you wish to download.
4. Please backup your site.
5. Upload this version to your WordPress site and replace the existing plugin.

This workaround should address the issue temporarily. We expect to release a permanent fix in the next version of the plugin.

Thank you for your patience and understanding.

Best regards,