File Upload Restrictions

Hi @wadatakahama428

Can you please share an export of your form, and also some sample file(s) that are able to be uploaded even though the limit is set.

You can share this info via Google Drive, DropBox, etc. link here.

Thanks, I understand.
Please confirm.

Export data is here.

Image file is here.

I tried uploading the file to your form, and everything is working as expected on my end. I got the error message “Maximum file size allowed is 20 MB”. See here – https://i.imgur.com/o5G4rpo.png

I noticed that you’re on Forminator version 1.17.2, try updating to latest version 1.18.1 – https://downloads.www.ads-software.com/plugin/forminator.1.18.1.zip

I’d also check for a plugin/theme conflict by switching to a default WordPress theme like Twenty Twenty Twoand disabling all plugins. Then submit the form and see if it works properly.
If that solves the issue, enable plugins one by one and submit a form until you find the conflict plugin.Then let both plugin developers know.

Hope this helped you get closer to a solution.

Hi @wadatakahama428

Please do let us know how updating the plugin to the latest version goes. If you still notice the same issue even after that then running a conflict test as mentioned would be helpful.

You can check the following flowchart on how to run a conflict test:
https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Kind Regards,
Nithin

Hi Nithin,

I would like to upgrade to 7.4 first as it seems the php version is out of date.

best regards

Hi @wadatakahama428

Please let us know about the results with the PHP version and does that solve the issue.

Kind Regards,
Kris

Hello @wadatakahama428 ,

We haven’t heard from you for over a week now, so it looks like you don’t have any more questions for us.
Feel free to re-open this ticket if needed.

Kind regards
Kasia