File was not downloaded due to access restriction

Hi,
thank you for your message.

Usually this error message appears when an image has no proper read(and sometimes write) rights for the user that runs the web server.
Many times when files are moved from one hosting to another the original file owner doesn’t match the file owner on the new system and this can lead to such access problems.

A quick solution to this it would be to:
1) make sure that all the files have the proper owner
2) make sure all the images have the proper read rights

If this still doesn’t solve the problem please contact us directly
https://shortpixel.com/contact
so we can further assist you.

Thank you,
Alex

Hi,

Same problem for me on all images and pdf. “There was an error and your request was not processed (File was not downloaded due to access restrictions.)”

/uploads and all folders inside are in 775 with good user (www-data).

Hi,
could you please contact me directly here:
https://shortpixel.com/contact
so I can assist you?

I would need the URL of your site to run some tests.

Thank you,
Alex

It’s a intranet, behind a firewall. How can I do ?

Thanks for the additional info.

That’s the reason why the plugin couldn’t optimize your images, because they aren’t publicly accessible; they need to be publicly accessible so our optimization servers can access them.

Best regards,
Alex

So, why it works with other image optimisation plugins (I try yours because it takes PDF) ?
For ShortPixel, I’ve autorized for outgoing traffic :
136.243.106.37
136.243.106.38
138.201.33.23
136.243.176.16
5.9.88.82
144.76.43.70
144.76.62.77
144.76.202.227
144.76.235.107
144.76.235.110
176.9.106.46

I’m not sure what plugins do work for you and I also don’t know what your account is so I cannot check our logs and try to figure out if there is any possible solution.

Could you please try to contact me directly via
https://shortpixel.com/contact
so I can assist you?

Thanks,
Alex