File Whitelist Problem

  • Resolved wvpalarao

    (@wvpalarao)


    7 years ago

    I whitelist “webp” file but scanner keep informing me via email that a suspicious file is in my wp core.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Paul

    (@paultgoodchild)

    You’ll need to give us more information and details on this for us to help out here

    Thread Starter wvpalarao

    (@wvpalarao)

    I use plugin to optimized images and convert it into “webp” format but shield detect it as a suspicious files.

    Plugin Support Jelena

    (@jmisic)

    Hi,

    As Paul said, you need to give us more details on this. It’s still unclear what issue you have there.

    I assume that you’ve excluded the “webp” file from the scan but the scanner keeps detecting it as “unrecognised” and you don’t know what to do? Is the problem related to the file exclusion process or? Please clarify so we could help you out.

    I’m also suggesting you to read this help article:
    https://icontrolwp.freshdesk.com/support/solutions/articles/3000069910-hack-protection-module-unrecognised-file-scanner-summary

    Regards,
    Jelena

    • This reply was modified 7 years ago by Jelena.
Viewing 3 replies - 1 through 3 (of 3 total)
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