Filebird Deletion Woes

  • Resolved Jesse Messenger

    (@jmessy919)


    1 year, 7 months ago

    Hello,

    After using Filebird to organize some images on a client’s site, I deleted unused demo images very, very, very carefully as the site is live. I go to load up one of the pages and….whoops! Looks like some required custom icons are missing! I check the media library and they no longer exist there either. Thank goodness I had local backups of these icons, because they were custom made and take a while to handle each.

    This has happened to me thrice on three different websites and it only occurs on sites with the Filebird plugin installed. I saw an older post with this issue that was claimed to be resolved 2 years ago, but I can confirm that the issue persists on the latest WP & latest Filebird.

    Just a word to the wise, be very careful before doing bulk deletes. Take a full backup first. I think this user was onto something 2 years, 4 months ago (www.ads-software.com).

    Cheers.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    Hi @jmessy919 ,

    Thanks for coming today!

    So sorry about that, please let me check with our dev team and I will get back to you soon.

    Kind regards,
    Bruce

    Plugin Support mialewp

    (@mialewp)

    Hi @jmessy919,

    Thanks for your patience. We would like to confirm that have you used any translation plugins like WPML, polylang, etc?
    Looking forward to hearing back from you.

    Best regards,
    Mia

    Plugin Support mialewp

    (@mialewp)

    Hi @jmessy919,

    Good day!
    Have you figured out the issue? Please let us know if you still need help from us.
    We are still waiting for your response. ??

    Best regards,
    Mia

    Plugin Support mialewp

    (@mialewp)

    Hi @jmessy919 ,

    I hope you are doing well. I would like to mark this topic as resolved. Seems you have figured out this issue by yourself.
    If you have any questions, feel free to contact us. And If it’s possible, can you leave FileBird a review please https://www.ads-software.com/support/plugin/filebird/reviews
    Your review will motivate us to develop more plugins in the future and have awesome customers like you.

    Thanks in advance!

    Mia

    Thread Starter Jesse Messenger

    (@jmessy919)

    Hey there @mialewp & @ninjateamwp – sorry for the delayed response, been having a heck of a past few weeks. I don’t use translation plugins or anything like that, at least not on the site(s) on which this issue has occurred.

    Have any other ideas as to the cause? Any other questions? I’d be happy to help debug/troubleshoot…even set up a test environment with the exact plugins I was using when this happened.

    Let me know!

    Jesse

    Plugin Support mialewp

    (@mialewp)

    Hi @jmessy919 ,

    Could you please update to latest version and check if works?

    Best regards,

    Mia

Viewing 6 replies - 1 through 6 (of 6 total)
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