Files backup error

  • Resolved michalcica

    (@michalcica)


    6 years, 4 months ago

    Hi, I need help. Database backup works fine but files backup does not (probably since last BackWPup update). Here is a log:

    [INFO] BackWPup 3.6.2; A project of Inpsyde GmbH
    [INFO] WordPress 4.9.8 on https://www.mamysrozumem.cz/
    [INFO] Log Level: Normal
    [INFO] BackWPup job: mamysrozumem.cz – FILES
    [INFO] Logfile is: backwpup_log_98e677_2018-11-03_16-51-54.html
    [INFO] Backup file is: FILES_2018-11-03_16-51-54_RKMOM54Y02.zip
    [03-Nov-2018 16:51:54] 1. Trying to make a list of folders to back up …
    [03-Nov-2018 16:51:57] Added “wp-config.php” to backup file list
    [03-Nov-2018 16:51:57] 1363 folders to backup.
    [03-Nov-2018 16:51:58] 1. Trying to generate a manifest file …
    [03-Nov-2018 16:51:58] Added manifest.json file with 6,42 KB to backup file list.
    [03-Nov-2018 16:51:59] 1. Trying to create backup archive …
    [03-Nov-2018 16:51:59] Compressing files as ZipArchive. Please be patient, this may take a moment.
    [03-Nov-2018 16:51:59] Array ( [0] => /data/web/virtuals/197987/virtual/www/domains/mamysrozumem.cz/wp-config.php [1] => /data/web/virtuals/197987/virtual/www/domains/mamysrozumem.cz/wp-content/uploads/backwpup-98e677-temp/manifest.json [2] => /data/web/virtuals/197987/virtual/www/domains/mamysrozumem.cz/wp-content/uploads/backwpup-98e677-temp/backwpup_readme.txt )
    [03-Nov-2018 16:52:21] ERROR: ZipArchive returns status: File already exists
    [03-Nov-2018 16:52:21]
    [03-Nov-2018 16:52:21] ERROR: Cannot create backup archive correctly. Aborting creation.
    [03-Nov-2018 16:52:22] 2. Trying to create backup archive …
    [03-Nov-2018 16:52:22] Compressing files as ZipArchive. Please be patient, this may take a moment.
    [03-Nov-2018 16:52:22] Array ( [0] => /data/web/virtuals/197987/virtual/www/domains/mamysrozumem.cz/wp-config.php [1] => /data/web/virtuals/197987/virtual/www/domains/mamysrozumem.cz/wp-content/uploads/backwpup-98e677-temp/manifest.json [2] => /data/web/virtuals/197987/virtual/www/domains/mamysrozumem.cz/wp-content/uploads/backwpup-98e677-temp/backwpup_readme.txt )
    [03-Nov-2018 16:52:41] ERROR: ZipArchive returns status: File already exists
    [03-Nov-2018 16:52:41]
    [03-Nov-2018 16:52:42] ERROR: Cannot create backup archive correctly. Aborting creation.
    [03-Nov-2018 16:52:43] 3. Trying to create backup archive …
    [03-Nov-2018 16:52:43] Compressing files as ZipArchive. Please be patient, this may take a moment.
    [03-Nov-2018 16:52:43] Array ( [0] => /data/web/virtuals/197987/virtual/www/domains/mamysrozumem.cz/wp-config.php [1] => /data/web/virtuals/197987/virtual/www/domains/mamysrozumem.cz/wp-content/uploads/backwpup-98e677-temp/manifest.json [2] => /data/web/virtuals/197987/virtual/www/domains/mamysrozumem.cz/wp-content/uploads/backwpup-98e677-temp/backwpup_readme.txt )
    [03-Nov-2018 16:53:03] ERROR: ZipArchive returns status: File already exists
    [03-Nov-2018 16:53:03]
    [03-Nov-2018 16:53:03] ERROR: Cannot create backup archive correctly. Aborting creation.
    [03-Nov-2018 16:53:04] ERROR: Step aborted: too many attempts!
    [03-Nov-2018 16:53:04] 1. Try to send backup file to an FTP server …
    [03-Nov-2018 16:53:04] Connected to FTP server: 24139.s39.wedos.net:21
    [03-Nov-2018 16:53:04] FTP client command: USER s24139
    [03-Nov-2018 16:53:04] FTP server response: User s24139 logged in.
    [03-Nov-2018 16:53:04] FTP client command: SYST
    [03-Nov-2018 16:53:04] FTP server reply: UNIX
    [03-Nov-2018 16:53:04] FTP current folder is: /mamy-s-rozumem/
    [03-Nov-2018 16:53:04] FTP client command: PASV
    [03-Nov-2018 16:53:04] FTP server reply: Entering passive mode
    [03-Nov-2018 16:53:04] Starting upload to FTP …
    [03-Nov-2018 16:53:06] Backup transferred to FTP server: /mamy-s-rozumem/FILES_2018-11-03_16-51-54_RKMOM54Y02.zip
    [03-Nov-2018 16:53:06] ERROR: Job has ended with errors in 72 seconds. You must resolve the errors for correct execution.

Viewing 15 replies - 1 through 15 (of 25 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    Hi @michalcica,
    Could you please temproary delete the backup file called FILES_2018-11-03_16-51-54_RKMOM54Y02.zip (BackWPUp -> backups ) then try to create a job again?
    I think the issue because of Daylight Saving Time which caused by WordPress.
    Hope that works ??

    Thread Starter michalcica

    (@michalcica)

    Hi, still the same error. ??

    Plugin Support happyAnt

    (@duongcuong96)

    Hi,
    Hmm, please go to <your website root>/wp-content/uploads/backwpup-98e677-temp then delete backwpup-98e677-temp folder then try run the job again.
    Is that help?
    ( you can delete that folder by install any wordpress file manager plugin or better use cPanel file manager or an FTP access )

    Thread Starter michalcica

    (@michalcica)

    Hi, still the same problem. :-/

    Plugin Support happyAnt

    (@duongcuong96)

    @michalcica
    Can you make sure that you have deleted backwpup-98e677-temp and all backup files named with FILES_2018-11-03_16-51-54_RKMOM54Y02.zip?
    Thanks

    • This reply was modified 6 years, 3 months ago by happyAnt.
    Thread Starter michalcica

    (@michalcica)

    Yes, I deleted FILES_2018-11-03_16-51-54_RKMOM54Y02.zip in Backups in my WP administration and backwpup-98e677-temp file in my hosting via FTP.

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @michalcica
    okay, what about delete FILES_2018-11-03_16-51-54_RKMOM54Y02.zip in your FTP folder mamy-s-rozumem then try backup again?
    Thank you!

    Thread Starter michalcica

    (@michalcica)

    I did it too. Still the same. ??

    Plugin Support happyAnt

    (@duongcuong96)

    @michalcica
    Argg, this case makes me feel really odd, So what about change to another archive format like Tar instead of zip ?
    Thanks!

    If it’s any consolation, I’ve been trying to do backups using other backup plugins because of errors starting after the latest WP update. (Think that’s when they started.) Had previously successfully used your plugin exclusively.

    Have a few sites on various hosts and can’t yet find a common baseline to test from. So far each plugin has generating errors, different for each site, but haven’t been able to devote time to properly test, document and report them.

    Thread Starter michalcica

    (@michalcica)

    Hi, when I use Tar GZip format, backup works fine. But when I download that file, I can see there are 2x backwpup_readme.txt, 2x wp-config.php and 2x manifest.json. Can I just delete the older ones and try to restore a backup when it’s needed?

    Plugin Support happyAnt

    (@duongcuong96)

    @michalcica,
    there are 2x backwpup_readme.txt, 2x wp-config.php, and 2x manifest.json,hmm seems abit odd, could you please take screenshots of these files?
    Thanks!

    Thread Starter michalcica

    (@michalcica)

    Hi, here is a screenshot: https://ufile.io/txsb9

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @michalcica
    I think this because of how Winrar display the archive, could you please try to extract the file by Winrar or 7zip to see file content?
    Also, when opening the file by 7zip, can you see the difference?
    Thanks!

    Thread Starter michalcica

    (@michalcica)

    When I try to extract this file it asks me if I want to replace older files (backwpup_readme.txt, wp-config.php and manifest.json) with the newer ones. It’s not a problem of WinRAR.

Viewing 15 replies - 1 through 15 (of 25 total)
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