• Resolved bob cavanaugh

    (@bobdavcav)


    Hi all,

    A major component of the website I’m launching is audio, but I can’t seem to upload any audio to my site. When I try to upload audio, the player appears briefly, but then I get a message saying that the file couldn’t be uploaded because it failed the upload test. How do I fix this?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator James Huff

    (@macmanx)

    Huh, I don’t think I’ve ever seen that error before.

    Would you please use https://snipboard.io to provide a screenshot here?

    Thread Starter bob cavanaugh

    (@bobdavcav)

    I have no idea if this actually captures the error as it seems to flash by pretty quickly, but here’s what I was able to capture. https://snipboard.io/tOLYVK.jpg

    Moderator James Huff

    (@macmanx)

    I don’t see the mentioned error, but let’s rule out the usual suspects.

    Please attempt to deactivate all plugins and switch to the default Twenty Twenty-Three theme. If the problem goes away, re-activate them one by one to identify the source of the problem.

    If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to deactivate all plugins and change the theme for you while you’re still logged in without affecting normal visitors to your site.

    Thread Starter bob cavanaugh

    (@bobdavcav)

    I’m not sure what I did, but it looks like I inadvertently changed something else when I went into my C-Panel to increase my file size upload limit last night. The site health check identified this as a critical issue, and when I reset my configuration to its default settings, things worked again.

    Moderator James Huff

    (@macmanx)

    Excellent!

    In case you want to try again, here are three ways you can increase the upload limit:

    1. If you can edit or override the system php.ini file, increase the maximum file and post sizes. For example, upload_max_filesize = 250M ; and post_max_size = 250M ;
    2. If you cannot edit or override the system php.ini file, add php_value upload_max_filesize 250Mand php_value post_max_size 250Mto your .htaccess file.
    3. If neither of these works, it’s time to ask your hosting provider to increase the maximum file and post sizes on your account. Keep in mind that most decent hosting providers allow this, and If your hosting provider won’t accommodate you, perhaps it’s time to find a new hosting provider.

    (in the above examples, the limit is set to 250MB)

    Thread Starter bob cavanaugh

    (@bobdavcav)

    My host limits me to 128 MB, but that’s plenty for my needs. It does look like I’m going to have to adjust the max post size from 8 to 16 MB, but now that I know how to do that it should take me all of about 30 seconds. I’m really not sure what I did as when I reverted everything to defaults the max upload size stayed the same, which allowed me to upload what I needed to.

Viewing 6 replies - 1 through 6 (of 6 total)
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