Hi Patrick
Thanks again for looking at this. I’ve spent some time on it again today to try and figure it out. I made these notes:
Form tests:
I made a copy of the entire WP instance for testing and I set up a simple form with just name, email and single file upload.
I was using Branda for SMTP at network level, but for testing I disabled that as well as all other plugins, both at network and site level. It is now using PHP Mailer.
I enabled WP Debug for a test send but it logs nothing when form is submitted.
I checked PHP74_errors.log but it also shows nothing at point of submission.
I enabled the WP Mail Catcher plugin, which I use to monitor and log emails.
For the form email submissions, it says: “An attachment was sent but it was not in the media library”
So I changed the Forminator settings to show the files in the WP Media Library, but the result is the same.
The files are certainly present. I can see them and clicking the links in the email retrieves them.
To determine whether any emails with attachments can be sent at all, I looked for another form plugin to test and found Contact Form 7 would let me attach files.
Testing the same simple form on that plugin reports the same message in WP Mail Catcher, but now the email has the file attached, indicating that the web and email server environment works for the purpose (hurrah!).
In the Contact Form 7 docs it says that it uploads the file to a temporary folder, sends the email and then deletes the file. I can see this happening when I watch the folder on the server.
I re-enabled Branda SMTP and tested Contact Form 7 again and it worked again.
So the question is.. what are these forms doing differently? Does Forminator do something that requires something special to be present.. e.g. a PHP module or setting? Is there another log somewhere that would provide more details perhaps? Permissions seem to be fine as both plugins were able to manage the files.
Notes: This is a multisite WP instance with separate domains for sites. I set this instance up around WP version 5.8x so it’s fairly fresh. The mail server is my own copy of Smartermail Enterprise and it runs on the same Windows 2019 server as the sites. It doesn’t remove attachments. It’s my own dedicated server. Just mentioning that it’s IIS in case something has been done in the plugin that wouldn’t work on IIS, such as requiring htaccess files for functionality.
Still hoping this can be made to work as I like Forminator best and already gave it 5 stars a while ago ??
Regards
ROb
