Files remaining after uninstall

Hi,

Apologies for this, I will pass it onto our development team

After uninstall there also remain database tables and option entries.

$wpdb->base_prefix}tm_taskmeta
$wpdb->base_prefix}tm_tasks

This has been reported many times and is still not fixed, example here more than 2 years ago (marked as “resolved” which is clearly wrong).

Hi,

Sincere apologies for this. I have asked our lead developer for the plugin to follow up on this.

Why has this issue been marked as “resolved”?

It clearly is not resolved, there are still remaining files, even more now after this weird “re-release” of a changed 3.2.12 version without updated version number.

/wp-content/uploads/wpo/images/wpo_logo_small.png
/wp-content/uploads/wpo/images/wpo_logo_small.png.webp
/wp-content/uploads/.htaccess
/wp-content/uploads/wpo-plugins-tables-list.json

Please remove.

Additionally a Cron error is triggered:

Cron reschedule event error for hook: wpo_reset_webp_conversion_test_result, Error code: invalid_schedule, Error message: Event schedule does not exist., Data: {"schedule":"wpo_daily","args":[],"interval":86400}

Please fix.

WP-Optimize 3.2.12 (new release with same version), WordPress 6.1.1

Hi,

The post was marked as resolved as it is being investigated by our development team and we will be creating a fix for this (it’s not a setting that I can ask you to change on your side). It will need to done by our development team.

Feel free to mark this issue as ‘resolved’ after a plugin update with a fix has been released by your development team, not before.

Thanks.

Hi,

As we have created a corresponding ticket on our development board, this ticket will be marked as resolved.

We would recommend that you keep your plugin updated and that you keep an eye on the Changelog for further information.

It actually does not matter if/where you create internal tickets somewhere else.

This issue is not resolved, that’s why this issue is also marked as not resolved.

Feel free to mark this issue as ‘resolved’ after a plugin update with a fix has been released by your development team, not before.

Thanks.

Company policy is to mark the issue as resolved once it has been recreated and reviewed and a course of action has been decided . We agree that this should be looked at and a fix will be made.

As I said before, please keep an eye on our Changelog for further details.

Stop marking this issue as resolved every day.

This is www.ads-software.com plugin support forum, not your company bug tracker. Your company policy does not matter here.

Feel free to mark this issue as ‘resolved’ after a plugin update with a fix has been released by your development team, not before.

Thanks.

Moderator note:

@ov3rfly “resolved” really has no meaning except as a flag for the devs to know what they’ve “done” and what they haven’t. The argument is pointless as long as they keep responding. ?? It’s optics, not meaning.

If you check the changelog, a fix for this has now been implemented in the latest release.

If you check the server after plugin uninstall, there is still remaining file:

/wp-content/uploads/.htaccess

Please remove.

Additionally still a Cron error is triggered:

Cron reschedule event error for hook: wpo_reset_webp_conversion_test_result, Error code: invalid_schedule, Error message: Event schedule does not exist., Data: {"schedule":"wpo_daily","args":[],"interval":86400}

Please fix.

WP-Optimize 3.2.16, WordPress 6.2.2

A ticket has been created on our internal development board.

As you previously said this forum is not a bug tracker so I am closing the ticket. Please keep an eye on our changelog for a fix.

a fix for this has now been implemented in the latest release.

An incomplete attempt for a fix has been made. The issue is not fixed. You could also work on handling valuable user feedback. Your behaviour appears unprofessional in a support forum.