files suppression

  • Resolved charlenecoeurdecha88

    (@charlenecoeurdecha88)


    4 years, 3 months ago

    hi everyone !

    after a filebird’s update…. A certain amount of my pictures disapered from my website… Huge problem. I had to put everything back …

    How can I prevent that to happen again?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Ninja Team

    (@ninjateam)

    Hi @charlenecoeurdecha88

    Please try go to Settings > FileBird. At Update Database tab, click “Update Now” button.

    Best regards,
    Tommy

    Thread Starter charlenecoeurdecha88

    (@charlenecoeurdecha88)

    In fact I have already done it. But I realized it too late … so in the meantime I had already submitted new photos.

    When I did “import update”, there weren’t all the photos from before …

    How can I protect my photos in the future, now that I have updated all the photos on the site?

    Thank you for your quick answer

    Plugin Author Ninja Team

    (@ninjateam)

    Hi there,

    When you update database, your old folders/files (in 2.x version) and new folders/files (in 4.x) still keep. If not, maybe something wrong with your website.

    What the previous FileBird version you use?

    For now and feature, your folders/files will be safe.

    Tommy

    Thread Starter charlenecoeurdecha88

    (@charlenecoeurdecha88)

    I am not sure . It’s written “En exécutant cette action, tous les dossiers créés dans la version 3.9 & installations antérieures seront importés.” In french, it means I certainly used 3.9 version before and now version 4.

    I really don’t know what happened !

    Plugin Author Ninja Team

    (@ninjateam)

    Hi @charlenecoeurdecha88 ,

    Don’t worry much, your files/folders are safe with the latest version 4.0.5.
    Please rest in mind and update it.

    Cheers!
    Kelly

    Thread Starter charlenecoeurdecha88

    (@charlenecoeurdecha88)

    hope so

    finger crossed

    thank you

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @charlenecoeurdecha88

    Thank you so much and do not hesitate to get back to us anytime again if you need to.

    Kind regards,
    -Bruce-

Viewing 7 replies - 1 through 7 (of 7 total)
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