Filling Custom Fields through Jetpack Forms

  • Resolved levinternet

    (@levinternet)


    3 years, 5 months ago

    Hello,

    I am trying to pass the data from a Jetpack Form field to the CRM’s custom fields, but no data is being passed.

    I did look at the Jetpack Form’s code, and it seems it just appends the form name ID to the field ID “jetpack-field-id-jetpackcrmcustomfieldid

    I tried making that the Jetpack CRM custom form ID, but it still won’t pass the field data.

    Any suggestions on what I might be doing wrong would be appreciated!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there!

    I assumed you’ve found our guide here: https://kb.jetpackcrm.com/knowledge-base/jetpack-contact-forms/

    I would just emphasize this part here, as this might be confusing:

    If you’re using Classic Editor:

    Add id=”jetpackcrm-custom-field” into the contact field shortcode, replacing custom-field with the actual slug of the custom field you want to use. So the above example would change to this: [contact-field id="jetpackcrm-custom-field" label="Custom Field" type="text" /]

    If you’re using Block Editor:

    Enter jetpackcrm-custom-field into the Unique CSS ID field, replacing custom-field with the actual slug of the custom field you want to use.

    So if your slug name in Jetpack CRM custom fields is something like custom-text. You’d simply add jetpackcrm text before it. So the ID you’ll be using is jetpackcrm-custom-text.

    Hope I have explained this well. Let us know if you still have any questions.

    Thread Starter levinternet

    (@levinternet)

    Thank you for the reply!

    In case it helps anyone, the mistake I was making was thinking that the ID needed to be just the slug of the custom field, so I was leaving the “jetpackcrm-” part that needs to be in front of the slug off of the text I was entering into the CSS ID on the Jetpack form.

    Once I added that (so, ‘jetpackcrm-slug-name’), everything worked as expected.

Viewing 2 replies - 1 through 2 (of 2 total)
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