Filter Attributes in Sidebar issue

Hi there,

Thanks for reaching out.

I need to understand your site setup. It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Best,

Hi @laurpm

Thanks for reaching out!

I understand that when filtering products by attribute within a specific category, you are given results of all products with those attributes, even those not related to that specific category, is this correct?

This is not the default WooCommerce behavior as the filtering results produced within a specific cactegory, should only display products within that category.

As a first step, please could you navigate to WooCommerce > Status > Tools and do the following to see if it makes any difference:
– Clear WooCommerce transients
?– Clear expired transients?
– Recount terms?
– Regenerate Product lookup tables

If that makes no difference, I would recommend performing a full conflict test to rule out any theme/plugin conflicts. The best way to determine this is to:

– Temporarily switch your theme to Storefront
– Disable all plugins except for WooCommerce
– Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.

Please see the below documentation for a more detailed explanation of how to do a conflict test here:

https://docs.woocommerce.com/document/how-to-test-for-conflicts

If the issue is still present after performing the conflict test, please could you share a copy of the following:

1. System Status: navigate to WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’.
2. Fatal errors: Share a copy of any fatal error log found under WooCommerce > Status > Logs

Once you have these, you can share them in your response here.

Thanks!

hello. switched to storefront
cleared / recounted / regenerated terms and all
disabled all the plugins except woocommerce

### WordPress Environment ###

WordPress address (URL): https://bun.pixelcat.ro
Site address (URL): https://bun.pixelcat.ro
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Hide errors from visitors: ?

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WooCommerce: de Automattic – 6.6.1 (este disponibil? actualizarea la versiunea 6.7.0)

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Blocksy Companion (Premium): de CreativeThemes – 1.8.41
Code Snippets: de Code Snippets Pro – 3.1.1
Conditional Payments for WooCommerce: de Lauri Karisola / WP Trio – 2.3.1
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JetFormBuilder Advanced Color Picker: de Crocoblock – 1.0.2
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Kadence WooCommerce Email Designer: de Kadence WP – 1.5.2
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WebP Converter for Media: de Mateusz Gbiorczyk – 4.4.1
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Currency Position: right_space
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Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
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### WC Pages ###

Baz? magazin: #5 - /magazin/
Co?: #6 - /cart/
Finalizare: #7 - /checkout/
Contul meu: #8 - /contul-meu/
Termeni ?i condi?ii: #32 - /termeni-si-conditii/

### Theme ###

Name: Storefront
Version: 4.1.1
Author URL: https://woocommerce.com/
Child Theme: ? – Dac? modifici WooCommerce ?ntr-o tem? p?rinte pe care nu ai construit-o personal recomand?m folosirea unei teme copil. Vezi: Cum creezi o tem? copil
WooCommerce Support: ?

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settings

Daily Cron: ? Next scheduled: 2022-07-14 18:25:26 +03:00
Options: ?
Notes: 43
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### Action Scheduler ###

Finalizeaz?: 1.204
Oldest: 2022-07-12 21:54:26 +0300
Newest: 2022-07-14 17:32:02 +0300

?n a?teptare: 14
Oldest: 2022-07-14 17:32:32 +0300
Newest: 2022-07-14 21:59:24 +0300

### Status report information ###

Generated at: 2022-07-14 17:33:06 +03:00

no issuess except some facebook (this is a dev machine and is not connected to facebook) 07-12-2022 @ 22:19:49 – There was an error trying sync products using the Catalog Batch API for job c4c9b7c9fd669f2140be24e96f494a59: Cannot create the API instance because the access token is missing.

The issue persists.
I know that the filters worked on an older WooCommerce release.. ??

Hi @laurpm

What you are seeing is default behavior of WooCommerce.

As an example, if you are browsing a certain category, you will see all the available attributes (including attributes not related to that category) on the sidebar filter regardless of the category page you are viewing.

I hope this helps!

I’m verry sorry to hear that, but what’s the logic behind this? What if I have 300 attributes with 30 terms? Are all displayed on the sidebar??

take for example the woocommerce site.
the attributes available are ONLY for Footwear!
https://themes.woocommerce.com/storefront/product-category/clothing/footwear/

by the way, your WooCommerce version is 6.5.1 (from the above link)
Try updating and see how the filters perform.

Hi @laurpm

As @nawaz0705 pointed out, this is the default behavior of the WooCommerce core plugin. This is the case regardless of the version.

However, you can get a dynamic/contextual attributes’ filtering on your store by using this extension:

* Ajax-Enabled Enhanced Layered Navigation

The demo site at *themes.woocommerce.com/storefront* that you referred to is making use of it. That’s why you’re seeing the filters get changed according to each category.

Just so you know, in the WooCommerce.com marketplace we offer a 30-day refund policy, so you can test the extension and make sure it works for you.

Regards

Hi @laurpm ,

Thanks for providing the Status report.

Just for clarity, are you referring to the actual sidebar widget displaying all attributes when in a certain category, as seen in the screenshot below? If so, then this is expected WooCommerce behavior:

https://snipboard.io/JB1i4u.jpg

Or are you referring to the filtering results within a specific category producing results unrelated to products within that specific category? If so, then this is not expected WooCommerce behavior and would require further troubleshooting.

Please let me know!

Hello,
I am reffering to the actual sidebar widget that displays all the shop’s attributes when browsing certain categories. But those attributes should not appear and dissapear depending on the Category you are browsing?
I installed for testing Classic Widgets plugin https://www.ads-software.com/plugins/classic-widgets/ and used that filtering system and it works as expected..

Hi @laurpm,

Thank you for providing clarity on the issue at hand.

But those attributes should not appear and dissapear depending on the Category you are browsing?

Correct. The Filter Product by Attribute widget remains consistent in the sidebar, regardless of what category you are viewing.

I installed for testing Classic Widgets plugin https://www.ads-software.com/plugins/classic-widgets/ and used that filtering system and it works as expected..

Happy to hear that you have found a plugin that helps you achieve the desired results.

Please feel free to mark this topic as resolved in the sidebar if you no longer require any further help with this.

Thanks ??