Filter Open & Close ticket on Front

  • Resolved mohib007

    (@mohib007)


    3 months, 2 weeks ago

    I found there is an important feature missing for customers in the portal.
    I dont see any filter which allows customer to filter only open or close tickets.

    It shows mixed tickets, like open and closed both. Only allows to filter with statuses

    Is there a way we can show customer a filter for Open which shows all open tickets?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jawad Ahmed

    (@jawada)

    Hi @mohib007 ,

    Thank you for reaching out. We have a feature that allows admins to control the visibility of closed tickets for front-end users/clients. To enable this feature, follow these steps:

    1. Go to Tickets.
    2. Navigate to Settings > General.
    3. Scroll down to the Front-end Options section.
    4. Uncheck the Hide Closed Tickets option.

    If you have any further questions, please let me know.

    Best regards,

    Thread Starter mohib007

    (@mohib007)

    Dear Jawwad
    Your response does not actually answers the issue.
    The option you are referring is about to only display close ticket on front end or hide close ticket for support user.

    However i am saying there is NO FILTER for Support User to Filter down OPEN & CLOSE tickets. Like it is in the backend (admin panel)

    Plugin Author Jawad Ahmed

    (@jawada)

    Hello @mohib007,

    The filters are dependent on the number of pages, you must have more than one page to see the filters for the front end user.

    Best Regards

    Thread Starter mohib007

    (@mohib007)

    Dear Jawwad,

    Indeed there are more than 2 pages. and that is where the problem lies.

    you can not filter Open & Close tickets seperately.

    I can not understand, why you diverting my query? while this is straight forward.

    You already have that option on admin panel.

    Plugin Author Jawad Ahmed

    (@jawada)

    Hi @mohib007

    Thank you for more information. Unfortunately, it is not available right now the way you want it however, I have noted your suggestion and will forward it to higher support for further consideration as a potential new feature.

    If you have any further questions or need assistance, please feel free to contact us.

    Best regards,

    Thread Starter mohib007

    (@mohib007)

    Thank you Mr. Jawwad for your response.

    Yes it would be a necessary feature for this plugin to make it useful as per support standards.

Viewing 6 replies - 1 through 6 (of 6 total)
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