Filterable Gallery doesn’t show all item

Hi @huang0301,

Hope you are doing well.
Sorry for the inconvenience caused.

I have tried to reproduce the issue on my site. And it is working well.
I need to check this issue more deeply. Please export the page as a JSON file and share it here. So we can investigate the issue on our site and help you to fix it.

Let me know. Thanks for your patience!

Thank you for your reply.

Please teach me how　to export the page as a JSON file on wordpress.

Hi @huang0301,

Please check this screen record: https://d.pr/v/GVpptT

And then upload it on google drive and share the link here.

Thanks!

Thank you for your reply and helping.

I had export the file below.
https://drive.google.com/file/d/19KtZWuJRpaHIVq0yAZuOZnqHEo79JIax/view

And the issue also happened other page where i added Filterable Gallery.

Hi!
Is there any update on this issue?

Hi @huang0301,

Hope you are doing well. Sorry for the late reply.

I have checked with the shared JSON file. It is working well on my site. Check this screen record.

It seems like a plugin conflict issue on your site. Please do a plugin conflict test by following this doc.

If still you are facing the same issue please contact with our team here. They will check and help you to fix the issue.

Let us know the update. Thanks!

Thank you for your reply.

I had turn off another plugin and tested again,but it still didn’t work.

So I already contacted your team and provided our site access,Please keep helping me to fix the issue.

Thank you.

Hi, I found some situations it will work.
Maybe it will help how to fix the issue.

When I added filter gallery on 「landing page 」,it worked well.
But when I use template of the landing page to make new page on「page」,it doesn’t work.

Made on landing page
https://yubimenu.com/test1/

Made on page
https://yubimenu.com/

• This reply was modified 2 years, 3 months ago by huang0301.

Hi @huang0301,

Hope you are doing well.
Thanks for contacting our team. They will check and fix and will get back to you as soon as possible.

Thanks for your patience!

Hi @huang0301,

Hope you are doing well.
We have already fixed the issue on our Dev version plugin. We have already updated the Dev version plugin on your site. Please check once from your site.

I have checked that our Team has already replied to you. Please check your email. You can reply and continue over there if you are still facing any issues.

Thanks for your patience!

HI!
Thank you for your reply.

I had checked the Filterable Gallery on home page and everything is working fine!
I’m appreciate your helping.

Please close the ticket.
Thank you all very much.

Have a good day!

Hi @huang0301,

We are glad to help you. If you like our plugin and support, kindly leave a review here. It would help other users. ??

And we are closing this topic. Thanks!