Filterable Gallery: I get fewer columns than selected

  • Resolved kasperrubin

    (@kasperrubin)


    9 months, 2 weeks ago

    The issue is really simple, when I select three columns I get two columns. For a split second I can see all three but the third is rerouted to the second row. It’s really weird because SOMETIMES it show me all three but if I make any changes it may go back to two columns. If I select all the other options I get exactly what it says. I thought this might just be in Elementor, but the issue persist on the front end too.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Amit Barai Alit

    (@amitbarai013)

    Hi kasperrubin?,
    Hope you are doing well.

    Thank you so much for sharing the URL with us. I have visited your website and found that the Filterable Gallery is showing 3 columns. Please check this screencast: https://d.pr/v/pV1MdP

    There might be a caching issue in your browser. Please, try clearing your browser cache or try another browser or incognito mode of the browser.

    I hope it helps. Let us know how it goes.
    Thanks!

    Thread Starter kasperrubin

    (@kasperrubin)

    I have cleared my browsers cache. This is what happens when I refresh the page: https://www.dropbox.com/scl/fi/wvjfiiz7bnrixztk73xaw/exploration-My-new-WordPress-installation-Google-Chrome-2024-02-10-20-16-24.mp4?rlkey=881lk0vnk9u19rf7e4enr4ehz&dl=0

    Both Chrome, Chrome Incognito and Edge shows two columns, so I don’t know why you get three.

    • This reply was modified 9 months, 2 weeks ago by kasperrubin.
    Plugin Support Amit Barai Alit

    (@amitbarai013)

    Hi?kasperrubin?,

    Thanks for sharing the screencast with us. I can see that now it is showing two columns. But previously I found that it was showing three columns that you could see in the screencast I shared in the previous reply. Will you please tell me how many columns you have selected now? Is it two or three? Also, are you using any caching plugins on your website? In the meantime, please update the Essential Addons for Elementor plugin to the latest version 5.9.9, and check if that resolves your issue.

    Hope to hear from you.
    Thank you.

    Plugin Support Amit Barai Alit

    (@amitbarai013)

    Hi?kasperrubin?,
    I hope you are doing well.

    We wanted to update you on the status of the topic you had raised regarding Filterable Gallery issue. Unfortunately, we have not received any further communication or activity on this matter from your end.

    Due to the lack of recent updates, we assume that the issue may have been resolved or is no longer a concern. Therefore, we are closing this topic now. If you still require assistance or have any follow-up questions, please feel free to reopen the topic or create a new one, and we’ll be more than happy to assist you.

    Thank you for your understanding, and we appreciate your cooperation.
    Have a good day!

Viewing 4 replies - 1 through 4 (of 4 total)
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