Filters content not showing

  • Resolved fpanisello

    (@fpanisello)


    1 month, 3 weeks ago

    Hello,

    We’ve been experiencing some issues with the filters we configured. For example, when trying to filter by “Width,” the filter stays open for a few seconds, shows the loading cursor, and then it seems like the page reloads, causing the filter to close.

    Could you assist us with this issue?

    Thank you in advance.

    Could you help us with this issue?

    Thank you in advance

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Vanesa

    (@vanesarodriguez)

    Hello there!

    I have checked the page you sent, but I couldn’t see any active filters, could you, please, enable them back and tell us when they are available? so we can take a look and try to help you.
    Thanks in advance.

    We remain at your disposal.

    Thread Starter fpanisello

    (@fpanisello)

    Hi Vanesa,

    What do you mean there are no active filters? On this page, there are two active filters: the top menu (products, sectors, properties, new collection, who you are?) and the side menu (width, color, …).

    The filter in the top menu is working correctly.

    The filter in the side menu is the one giving us problems; the options are not displaying.

    Regards

    Thread Starter fpanisello

    (@fpanisello)

    Hi Vanesa,

    I’m following up on the comment I submitted on October 11. I haven’t received a response yet and wanted to check if there’s any update.

    I’d really appreciate it if you could help me with this issue.

    Thank you.

    Best,
    Francesc.

    Plugin Support Pablo Pérez

    (@pperez001)

    Hi Francesco,

    We checked your site and we are seeing you are using the premium version of the plugin. As this topics are reserved for the free version. I encourage you to open a support ticket in our website using your premium license.

    Have a great day.

Viewing 4 replies - 1 through 4 (of 4 total)
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